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Proactive IT Experience

Proactive IT Experience

by HappySignals OY

Manage end-user experiences with Proactive IT

0 installs 0 reviews v2.0.3 Scoped Application Request Price 4 tables

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

HappySignals IT Experience Management Platform helps enterprises to manage end-user experiences, increase employee happiness and productivity, and achieve better business outcomes with IT.

The HappySignals Proactive IT Experience app for ServiceNow provides an out-of-the-box integration between ServiceNow ITSM and the HappySignals Experience Management Platform.

It enables ServiceNow users to measure and improve end-user experiences with several proactive IT areas including, but not limited to:

- Overall IT Experience
- Remote Work
- Office Environment
- Laptops and Computers
- Mobile Devices
- Enterprise Applications
- Collaboration with IT


Find out more about the HappySignals platform: https://www.happysignals.com/it-experience-management-platform

**FEATURES**
The HappySignals platform is packed with features to support enterprises in every step of IT Experience Management (ITXM™):

- Quantify Happiness and Productivity in Proactive IT areas, and understand the reasons why end-users are unhappy or losing time.
- Get reliable and comparable data across all Proactive IT areas from research-backed standardized surveys.
- Intuitive platform interface, designed to be used by both technical and non-technical users
- IT at a Glance Dashboard to see an overview of Happiness and Productivity across all measurement areas
- Reports, Shortcuts, and Live Screens to effortlessly share real-time experience data with different stakeholders
- Intuitive drill-down analytics to identify focus areas from experience data
- Global benchmarks to compare IT in your organization with other HappySignals users
- End-user profiling by Support Profiles
- Built-in Experience Level Agreement (XLA) Management

Key Features

The Proactive IT Experience app enables integration of the HappySignals platform with ServiceNow:

- Easy configuration for defining the data to be used in the integration
- Automate continuous sending of Proactive IT surveys to relevant end-users at optimal times
- Instant feedback loop in ServiceNow for IT teams and partners
- Combine operational data from ServiceNow with experience data from HappySignals in real time for a holistic view and effortless reporting about end-user experiences

Version History (5)
v2.0.3 2026-07-09 07:36:38
Patch release including small bug fixes and ServiceNow Australia compatibility changes for version 2.0.0, see full release notes for version 2.0.0 ...
v2.0.2 2025-11-06 12:51:03
Patch release including small bug fixes for version 2.0.0, see full release notes for version 2.0.0 below. New channel for survey delivery HappySi...
v2.0.1 2025-10-03 09:29:56
Added new channel for survey delivery HappySignals Surveys via Teams New model for defining application surveys and link the surveys to internal s...
v2.0.0 2025-09-09 09:06:44
Added new channel for survey delivery HappySignals Surveys via Teams New model for defining application surveys and link the surveys to internal s...
v1.3.0 2022-04-07 04:13:10
Added new URL parameters to survey links (datestamp, source_system, end user organizational age) Support for end-user statistical analyses on Happ...
ID: 83b3f7afdbb80410648bdd3b5e9619d4 · Published: Jul 2026 · Updated: Sep 09, 2026