Install Trend
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| 2026-09-09 | 0 | - |
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About
HappySignals IT Experience Management Platform helps enterprises to manage end-user experiences, increase employee happiness and productivity, and achieve better business outcomes with IT.
The HappySignals Proactive IT Experience app for ServiceNow provides an out-of-the-box integration between ServiceNow ITSM and the HappySignals Experience Management Platform.
It enables ServiceNow users to measure and improve end-user experiences with several proactive IT areas including, but not limited to:
- Overall IT Experience
- Remote Work
- Office Environment
- Laptops and Computers
- Mobile Devices
- Enterprise Applications
- Collaboration with IT
Find out more about the HappySignals platform: https://www.happysignals.com/it-experience-management-platform
**FEATURES**
The HappySignals platform is packed with features to support enterprises in every step of IT Experience Management (ITXM™):
- Quantify Happiness and Productivity in Proactive IT areas, and understand the reasons why end-users are unhappy or losing time.
- Get reliable and comparable data across all Proactive IT areas from research-backed standardized surveys.
- Intuitive platform interface, designed to be used by both technical and non-technical users
- IT at a Glance Dashboard to see an overview of Happiness and Productivity across all measurement areas
- Reports, Shortcuts, and Live Screens to effortlessly share real-time experience data with different stakeholders
- Intuitive drill-down analytics to identify focus areas from experience data
- Global benchmarks to compare IT in your organization with other HappySignals users
- End-user profiling by Support Profiles
- Built-in Experience Level Agreement (XLA) Management
Key Features
The Proactive IT Experience app enables integration of the HappySignals platform with ServiceNow:
- Easy configuration for defining the data to be used in the integration
- Automate continuous sending of Proactive IT surveys to relevant end-users at optimal times
- Instant feedback loop in ServiceNow for IT teams and partners
- Combine operational data from ServiceNow with experience data from HappySignals in real time for a holistic view and effortless reporting about end-user experiences