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Service Portal IT Experience

Service Portal IT Experience

by HappySignals OY

Manage end-user experiences with Service Portal

0 installs 0 reviews v1.3.0 Scoped Application Request Price 1 tables
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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

Continuously measure Service Portal experience at the right times – when end-users are using it! Manage and improve experiences with your portal and increase employee productivity.

HappySignals Service Portal IT Experience app is an out-of-the-box integration between ServiceNow ITSM and HappySignals IT Experience Management Platform. It enables IT teams to collect and share high-quality experience data about your Service Portal, so as to identify focus areas and make data-driven changes to improve end-user experience and employee productivity.

 

**FEATURES**

- Automate timed in-portal pop-up surveys to collect feedback from end-users while they are using the portal
- Use research-backed surveys to quantify end-user happiness and productivity, and identify reasons why end-users may be unhappy or losing time
- Get actionable experience data to drive decision-making about improving your Service Portal

 

HappySignals is the leading IT Experience Management™ Platform. It enables Enterprise IT to manage experiences and drive decision-making with experience data, so as to increase employee happiness and productivity. Find out more: https://www.happysignals.com/it-experience-management-platform

Key Features

- Two in-portal widgets (Call to Action & Survey Pop-up) to automate feedback collection from end-users while they are using the portal
- HappySignals research-backed surveys to measure happiness, lost time, and factors influencing end-user experience with your Service Portal
- Easy configuration for defining the data to be used in the integration
- Instant feedback loop in ServiceNow for IT teams

Version History (4)
v1.3.0 2026-07-09 07:36:42
This release focuses on enhanced tracking and observability of survey responses, along with compatibility updates for the ServiceNow Australia rele...
v1.2.2 2025-11-06 12:51:10
Patch release including small bug fixes for version 1.2.0, see full release notes for version 1.2.0 below.   We are thrilled to release exciti...
v1.2.1 2025-06-23 05:59:53
Patch release including small bug fixes for version 1.2.0, see full release notes for version 1.2.0 below.   We are thrilled to release exciti...
v1.2.0 2025-04-25 09:21:08
We are thrilled to release exciting new improvements to the HappySignals Service Portal IT Experience. New improvements will make it easier to adju...

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ID: 5559b64bdbebb700648bdd3b5e9619eb · Published: Jul 2026 · Updated: Sep 09, 2026