C
3 installs
0 reviews
v1.0.7
Scoped Application
$10/mo User
Trial
Install Trend
First tracked: 2024-10-30
Latest: 2024-10-30 (3 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2024-10-30 | 3 | - |
About
ContactBridge for Amazon Connect is an integrated CTI solution. ContactBridge is built around the Amazon Connect CCP (Contact Control Panel) and adds functionality. ContactBridge will lookup the user in ServiceNow using the phone number of the caller. The caller's details, including a list of recent incidents, is displayed in the app. Agents can click on any item to display in ServiceNow.
Key Features
\* Integrated CTI for Amazon Connect
\* Automatically looks up the caller information and links to ServiceNow user
\* Displays list of incidents attached to the caller, with screen pop to display incident in ServiceNow
\* Button to create a new incident attached to the caller
ID: c1081febdbc7ec1003239ec2ca96191f · Updated: Oct 30, 2024