Participant Suggestions
Provides an autogenerated list of suitable participants for a Sidebar discussion
0 installs
0 reviews
v2.0.1
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 15 | -15 |
| 175 days of no change | ||
| 2025-11-02 | 14 | +1 |
| 92 days of no change | ||
| 2025-08-01 | 13 | +1 |
| 46 days of no change | ||
| 2025-06-15 | 12 | +1 |
| 4 days of no change | ||
| 2025-06-10 | 11 | +1 |
| 222 days of no change | ||
| 2024-10-30 | 6 | +5 |
About
When you select participants to join an existing conversation, Sidebar displays a list of participants who may be helpful in solving a customer's issue.
Key Features
Agents can use Participant suggestions to display a list of individuals who may be helpful additions to a Sidebar discussion. The Participant suggestions feature uses a machine learning-based similarity model to create a list of individuals who have access to and prior expertise in the record the agent is working on.
Version History (1)
v2.0.1
2024-08-01 17:05:07
Backend changes to support dynamic switching of expert finder services.
Support
ID: 781e26bd5b10311028da52bced81c7f0 · Published: Aug 2024 · Updated: Sep 09, 2026