The PagerDuty Spoke provides spoke actions to see and understand meaningful usage for PagerDuty software subscriptions. Analyze the on-call users to see which licenses are considered stale and reclaim these licenses to realize potential savings.

Additionally, the PagerDuty Spoke provides capabilities to integrate with different areas in the PagerDuty system, such as Business Service Management, Escalation Policy Management, Extension Management, Incident Management, Schedule Management, Service Management, Tag Management, Team Management, and Webhook Subscription.

When ServiceNow integrates with PagerDuty, there will be boundless opportunities for ITSM integrations and automations.

Software Subscriptions Actions

- Look Up Users / Download Subscriptions
- Look Up On Call Users / Calculate User Activity
- Remove User / Reclaim Subscriptions

Business Service Management

- Create, Look up, Update, and Delete Business Service
- Look up Business Service Dependencies by Business Service ID

Escalation Policy Management

- Create, Look up, Update, and Delete Escalation Policy

Extension Management

- Create, Look up, and Update Extension

Incident Management

- Create, Look up, and Update Incident

Schedule Management

- Create, Look up, and Update Schedule

Service Management

- Create, Look up, and Update Service

Tag Management

- Create, Look up, and Assign Tag

Team Management

- Create, Look up, Update, Delete Team
- Create Team Subscriptions
- Look up, Remove Users in Team
- Add, Remove Escalation Policy to Team

Webhook Subscription

- Create, Look up, Update, and Delete Webhook Subscription

AI Agents

- Escalation Policy Management
- Audit Management
- User Management
- Business Service Management
- Team Management
- Tag Management
- Extension Management
- Schedule Management
- Incident Management
- Notification Management
- Service Management
- Webhook Management