Email Tracking for ServiceNow is an app for email delivery monitoring. It is developed for tracking who and when opened your email. Once the recipient reads the email, you receive an internal note with the exact opening time.

Besides, Email Tracking defines the best time for sending a reply to every user who opened the letter.

Consequently, you can use this information to differentiate solid leads and be consistent in your outreach. Email Tracking will help you build your further email marketing strategy and boost communication with those who are interested.

Set configurations to customize Email Tracking to exact match your company's needs. Change the view of internal notes or disable them. Turn off tracking anytime for EU and Californian residents to be GDPR Compliant. Also, you can submit sending reports to our team to troubleshoot your problems if something goes wrong. Add a particular IP address to the blacklist if you need to exclude someone from being tracked.

If you have any questions, contact our support team, and they will be glad to help you set up and use the app.

Track email opens in at agent workspace