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UKG Spoke

UKG Spoke

by Service-now.com

Simplify and accelerate how you integrate with UKG Workforce Dimensions

0 installs 0 reviews v3.6.1 Scoped Application Free (integration tables[3] not counted) 3 tables
Sub-Production

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

ATTENTION: Use of this product requires a license for either Integration Hub Enterprise or HR Service Delivery.

Kronos has recently rebranded to UKG.

The UKG Workforce Dimensions spoke provides a list of actions that wraps around the UKG REST APIs. It provides the foundation to synchronize ServiceNow and UKG bi-directionally, such as the time off request scenario.

a) Retrieve an employee's accrual time off balance.

b) Create and update employee time-off requests.

c) View current or historical employee time-off requests.

d) Clock-in or Clock-out.

e) View employee schedule.

UKG is a leading time tracking system in the industry. UKG Workforce Dimensions spoke will address several popular integration use cases, such as view time-off balance, request time off, clock-in, and clock-out. Through ServiceNow Platform or apps, it can create different interfaces, such as Virtual Agent or Mobile, to further enhance the employee experience to the next level.

Key Features

Actions:

- Retrieve Manager Accrual Balance
- Retrieve, Create, and Update Manager Time Off Request
- Retrieve Employee Accrual Balance
- Retrieve, Create, and Update Employee Time Off Request
- Add Timestamp
- Approve Timecard
- Retrieve Employee Schedule
- Retrieve Timecard Request
- Retrieve Timecard Approvals
- Look up Manager Availability Requests
- Look up Shift Swap Requests Manager
- Look up Self Schedule Requests Manager
- Look up Open Shifts Requests Manager
- Look up Shift Cover Requests as Manager

Sample flows and subflows:

- Get my time off balance and submit request time off
- Sync time off request approval status from Kronos to ServiceNow
- Report Missed Punches

Version History (4)
v3.6.1 2026-07-09 17:06:16
Fixed The "Kronos - Refresh The Access Token" flow was failing for Auth0 authentication after 24 hours, preventing tokens from refreshing correctl...
v3.6.0 2026-06-16 16:15:44
Changed Added automatic OAuth token refresh to align with the latest UKG API requirements. Access control lists (ACLs) have been updated to align ...
v3.5.0 2025-12-11 11:57:24
Minor defect fixes.
v3.4.0 2024-11-07 14:53:26
Security fixes
ID: 2624e6cc1b2a8810e2e2fdd2cd4bcba3 · Published: Jul 2026 · Updated: Sep 09, 2026