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v2.8.0
Scoped Application
Free-ish (consumes 8 tables)
8 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 1,289 | -1,289 |
| 6 days of no change | ||
| 2026-04-20 | 1,288 | +1 |
| 4 days of no change | ||
| 2026-04-15 | 1,289 | -1 |
| 7 days of no change | ||
| 2026-04-07 | 1,291 | -2 |
| 2026-04-06 | 1,292 | -1 |
| 2 days of no change | ||
| 2026-04-03 | 1,293 | -1 |
| 4 days of no change | ||
| 2026-03-29 | 1,294 | -1 |
| 2026-03-28 | 1,295 | -1 |
| 2 days of no change | ||
| 2026-03-25 | 1,294 | +1 |
| 22 days of no change | ||
| 2026-03-02 | 1,295 | -1 |
| 30 days of no change | ||
| 2026-01-30 | 1,294 | +1 |
| 2026-01-29 | 1,293 | +1 |
| 2 days of no change | ||
| 2026-01-26 | 1,294 | -1 |
| 2 days of no change | ||
| 2026-01-23 | 1,295 | -1 |
| 7 days of no change | ||
| 2026-01-15 | 1,294 | +1 |
| 1 days of no change | ||
| 2026-01-13 | 1,293 | +1 |
| 20 days of no change | ||
| 2025-12-23 | 1,292 | +1 |
| 3 days of no change | ||
| 2025-12-19 | 1,291 | +1 |
| 3 days of no change | ||
| 2025-12-15 | 1,292 | -1 |
| 10 days of no change | ||
| 2025-12-04 | 1,290 | +2 |
| 2025-12-03 | 1,288 | +2 |
| 2025-12-02 | 1,287 | +1 |
| 2025-12-01 | 1,283 | +4 |
| 2025-11-30 | 1,282 | +1 |
| 2 days of no change | ||
| 2025-11-27 | 1,281 | +1 |
| 2025-11-26 | 1,280 | +1 |
| 2025-11-25 | 1,276 | +4 |
| 1 days of no change | ||
| 2025-11-23 | 1,275 | +1 |
| 2025-11-22 | 1,274 | +1 |
| 2025-11-21 | 1,273 | +1 |
| 2025-11-20 | 1,269 | +4 |
| 2025-11-19 | 1,268 | +1 |
| 2025-11-18 | 1,267 | +1 |
| 2025-11-17 | 1,263 | +4 |
| 1 days of no change | ||
| 2025-11-15 | 1,262 | +1 |
| 2025-11-14 | 1,260 | +2 |
| 2025-11-13 | 1,258 | +2 |
| 2025-11-12 | 1,257 | +1 |
| 2025-11-11 | 1,256 | +1 |
| 2025-11-10 | 1,255 | +1 |
| 2025-11-09 | 1,254 | +1 |
| 1 days of no change | ||
| 2025-11-07 | 1,252 | +2 |
| 2025-11-06 | 1,251 | +1 |
| 1 days of no change | ||
| 2025-11-04 | 1,250 | +1 |
| 2025-11-03 | 1,248 | +2 |
| 2025-11-02 | 1,245 | +3 |
| 1 days of no change | ||
| 2025-10-31 | 1,243 | +2 |
| 1 days of no change | ||
| 2025-10-29 | 1,242 | +1 |
| 2025-10-28 | 1,238 | +4 |
| 2025-10-27 | 1,236 | +2 |
| 1 days of no change | ||
| 2025-10-25 | 1,235 | +1 |
| 2025-10-24 | 1,234 | +1 |
| 2025-10-23 | 1,233 | +1 |
| 2025-10-22 | 1,231 | +2 |
| 2025-10-21 | 1,226 | +5 |
| 2025-10-20 | 1,223 | +3 |
| 2025-10-19 | 1,221 | +2 |
| 2025-10-18 | 1,220 | +1 |
| 2025-10-17 | 1,217 | +3 |
| 2025-10-16 | 1,215 | +2 |
| 2025-10-15 | 1,212 | +3 |
| 2025-10-14 | 1,211 | +1 |
| 2025-10-13 | 1,209 | +2 |
| 4 days of no change | ||
| 2025-10-08 | 1,208 | +1 |
| 2025-10-07 | 1,205 | +3 |
| 2025-10-06 | 1,204 | +1 |
| 2025-10-05 | 1,203 | +1 |
| 2025-10-04 | 1,202 | +1 |
| 1 days of no change | ||
| 2025-10-02 | 1,199 | +3 |
| 2025-10-01 | 1,197 | +2 |
| 2025-09-30 | 1,195 | +2 |
| 2025-09-29 | 1,194 | +1 |
| 2025-09-28 | 1,189 | +5 |
| 2 days of no change | ||
| 2025-09-25 | 1,188 | +1 |
| 2025-09-24 | 1,185 | +3 |
| 2025-09-23 | 1,184 | +1 |
| 2025-09-22 | 1,181 | +3 |
| 2025-09-21 | 1,180 | +1 |
| 2025-09-20 | 1,179 | +1 |
| 1 days of no change | ||
| 2025-09-18 | 1,178 | +1 |
| 2025-09-17 | 1,177 | +1 |
| 2025-09-16 | 1,174 | +3 |
| 2025-09-15 | 1,173 | +1 |
| 2025-09-14 | 1,172 | +1 |
| 1 days of no change | ||
| 2025-09-12 | 1,170 | +2 |
| 2025-09-11 | 1,169 | +1 |
| 2025-09-10 | 1,167 | +2 |
| 2025-09-09 | 1,166 | +1 |
| 2025-09-08 | 1,164 | +2 |
| 2025-09-07 | 1,162 | +2 |
| 2 days of no change | ||
| 2025-09-04 | 1,160 | +2 |
| 2025-09-03 | 1,157 | +3 |
| 2025-09-02 | 1,155 | +2 |
| 2025-09-01 | 1,154 | +1 |
| 2025-08-31 | 1,153 | +1 |
| 2025-08-30 | 1,152 | +1 |
| 2025-08-29 | 1,151 | +1 |
| 1 days of no change | ||
| 2025-08-27 | 1,149 | +2 |
| 1 days of no change | ||
| 2025-08-25 | 1,148 | +1 |
| 2025-08-24 | 1,145 | +3 |
| 1 days of no change | ||
| 2025-08-22 | 1,144 | +1 |
| 1 days of no change | ||
| 2025-08-20 | 1,141 | +3 |
| 1 days of no change | ||
| 2025-08-18 | 1,139 | +2 |
| 2 days of no change | ||
| 2025-08-15 | 1,138 | +1 |
| 2025-08-14 | 1,136 | +2 |
| 2025-08-13 | 1,134 | +2 |
| 2025-08-12 | 1,130 | +4 |
| 2025-08-11 | 1,128 | +2 |
| 2025-08-10 | 1,124 | +4 |
| 2025-08-09 | 1,123 | +1 |
| 2025-08-08 | 1,120 | +3 |
| 2025-08-07 | 1,116 | +4 |
| 2025-08-06 | 1,114 | +2 |
| 2025-08-05 | 1,112 | +2 |
| 2025-08-04 | 1,105 | +7 |
| 2025-08-03 | 1,102 | +3 |
| 1 days of no change | ||
| 2025-08-01 | 1,101 | +1 |
| 2025-07-31 | 1,095 | +6 |
| 1 days of no change | ||
| 2025-07-29 | 1,094 | +1 |
| 2025-07-28 | 1,093 | +1 |
| 2025-07-27 | 1,091 | +2 |
| 2025-07-26 | 1,090 | +1 |
| 2025-07-25 | 1,089 | +1 |
| 2025-07-24 | 1,087 | +2 |
| 2025-07-23 | 1,085 | +2 |
| 2025-07-22 | 1,084 | +1 |
| 2025-07-21 | 1,082 | +2 |
| 3 days of no change | ||
| 2025-07-17 | 1,081 | +1 |
| 2025-07-16 | 1,078 | +3 |
| 2025-07-15 | 1,075 | +3 |
| 5 days of no change | ||
| 2025-07-09 | 1,074 | +1 |
| 2025-07-08 | 1,072 | +2 |
| 2025-07-07 | 1,071 | +1 |
| 2025-07-06 | 1,070 | +1 |
| 1 days of no change | ||
| 2025-07-04 | 1,069 | +1 |
| 2025-07-03 | 1,068 | +1 |
| 2025-07-02 | 1,067 | +1 |
| 1 days of no change | ||
| 2025-06-30 | 1,064 | +3 |
| 2025-06-29 | 1,063 | +1 |
| 1 days of no change | ||
| 2025-06-27 | 1,061 | +2 |
| 2025-06-26 | 1,059 | +2 |
| 2025-06-25 | 1,058 | +1 |
| 2025-06-24 | 1,056 | +2 |
| 2025-06-23 | 1,053 | +3 |
| 3 days of no change | ||
| 2025-06-19 | 1,048 | +5 |
| 2025-06-18 | 1,047 | +1 |
| 2025-06-17 | 1,044 | +3 |
| 2025-06-16 | 1,043 | +1 |
| 2025-06-15 | 1,040 | +3 |
| 2 days of no change | ||
| 2025-06-12 | 1,038 | +2 |
| 2025-06-11 | 1,036 | +2 |
| 2025-06-10 | 1,035 | +1 |
| 1 days of no change | ||
| 2025-06-08 | 1,033 | +2 |
| 2025-06-07 | 1,031 | +2 |
| 2025-06-06 | 1,029 | +2 |
| 2025-06-05 | 1,028 | +1 |
| 2025-06-04 | 1,024 | +4 |
| 2025-06-03 | 1,022 | +2 |
| 1 days of no change | ||
| 2025-06-01 | 1,020 | +2 |
| 2 days of no change | ||
| 2025-05-29 | 1,016 | +4 |
| 2025-05-28 | 1,013 | +3 |
| 2025-05-27 | 1,012 | +1 |
| 2025-05-26 | 1,011 | +1 |
| 2025-05-25 | 1,009 | +2 |
| 1 days of no change | ||
| 2025-05-23 | 1,008 | +1 |
| 2025-05-22 | 1,005 | +3 |
| 1 days of no change | ||
| 2025-05-20 | 1,003 | +2 |
| 2025-05-19 | 999 | +4 |
| 1 days of no change | ||
| 2025-05-17 | 998 | +1 |
| 2025-05-16 | 997 | +1 |
| 2025-05-15 | 995 | +2 |
| 2025-05-14 | 991 | +4 |
| 2025-05-13 | 990 | +1 |
| 1 days of no change | ||
| 2025-05-11 | 989 | +1 |
| 2025-05-10 | 988 | +1 |
| 1 days of no change | ||
| 2025-05-08 | 987 | +1 |
| 2025-05-07 | 985 | +2 |
| 2025-05-06 | 982 | +3 |
| 2025-05-05 | 979 | +3 |
| 2 days of no change | ||
| 2025-05-02 | 974 | +5 |
| 2025-05-01 | 973 | +1 |
| 1 days of no change | ||
| 2025-04-29 | 972 | +1 |
| 2025-04-28 | 971 | +1 |
| 2025-04-27 | 970 | +1 |
| 2025-04-26 | 969 | +1 |
| 2025-04-25 | 967 | +2 |
| 2025-04-24 | 964 | +3 |
| 2025-04-23 | 960 | +4 |
| 1 days of no change | ||
| 2025-04-21 | 958 | +2 |
| 1 days of no change | ||
| 2025-04-19 | 956 | +2 |
| 2025-04-18 | 954 | +2 |
| 2025-04-17 | 949 | +5 |
| 2025-04-16 | 948 | +1 |
| 1 days of no change | ||
| 2025-04-14 | 946 | +2 |
| 1 days of no change | ||
| 2025-04-12 | 945 | +1 |
| 3 days of no change | ||
| 2025-04-08 | 938 | +7 |
| 2025-04-07 | 933 | +5 |
| 2025-04-06 | 932 | +1 |
| 1 days of no change | ||
| 2025-04-04 | 931 | +1 |
| 2025-04-03 | 929 | +2 |
| 2025-04-02 | 926 | +3 |
| 2025-04-01 | 924 | +2 |
| 2025-03-31 | 923 | +1 |
| 2025-03-30 | 919 | +4 |
| 1 days of no change | ||
| 2025-03-28 | 918 | +1 |
| 2025-03-27 | 914 | +4 |
| 2025-03-26 | 912 | +2 |
| 1 days of no change | ||
| 2025-03-24 | 909 | +3 |
| 5 days of no change | ||
| 2025-03-18 | 901 | +8 |
| 2025-03-17 | 899 | +2 |
| 2025-03-16 | 897 | +2 |
| 2 days of no change | ||
| 2025-03-13 | 894 | +3 |
| 2025-03-12 | 893 | +1 |
| 2025-03-11 | 891 | +2 |
| 2025-03-10 | 889 | +2 |
| 2025-03-09 | 887 | +2 |
| 1 days of no change | ||
| 2025-03-07 | 885 | +2 |
| 1 days of no change | ||
| 2025-03-05 | 884 | +1 |
| 2025-03-04 | 883 | +1 |
| 2025-03-03 | 882 | +1 |
| 2025-03-02 | 881 | +1 |
| 1 days of no change | ||
| 2025-02-28 | 876 | +5 |
| 1 days of no change | ||
| 2025-02-26 | 869 | +7 |
| 2025-02-25 | 865 | +4 |
| 2025-02-24 | 860 | +5 |
| 2025-02-23 | 859 | +1 |
| 1 days of no change | ||
| 2025-02-21 | 857 | +2 |
| 2025-02-20 | 855 | +2 |
| 2025-02-19 | 851 | +4 |
| 2025-02-18 | 845 | +6 |
| 2025-02-17 | 840 | +5 |
| 2025-02-16 | 838 | +2 |
| 1 days of no change | ||
| 2025-02-14 | 837 | +1 |
| 2025-02-13 | 828 | +9 |
| 1 days of no change | ||
| 2025-02-11 | 822 | +6 |
| 2025-02-10 | 819 | +3 |
| 2025-02-09 | 815 | +4 |
| 1 days of no change | ||
| 2025-02-07 | 814 | +1 |
| 2025-02-06 | 812 | +2 |
| 2025-02-05 | 808 | +4 |
| 2025-02-04 | 806 | +2 |
| 2025-02-03 | 800 | +6 |
| 2025-02-02 | 793 | +7 |
| 2025-02-01 | 791 | +2 |
| 1 days of no change | ||
| 2025-01-30 | 788 | +3 |
| 1 days of no change | ||
| 2025-01-28 | 786 | +2 |
| 2025-01-27 | 785 | +1 |
| 2025-01-26 | 784 | +1 |
| 8 days of no change | ||
| 2025-01-17 | 771 | +13 |
| 6 days of no change | ||
| 2025-01-10 | 763 | +8 |
| 2025-01-09 | 758 | +5 |
| 6 days of no change | ||
| 2025-01-02 | 750 | +8 |
| 63 days of no change | ||
| 2024-10-30 | 654 | +96 |
About
ServiceNow® Universal Task enables agents to create tasks for the employee to gather additional information or to request an action, such as uploading a document or ordering a catalog item, while working on a ticket.
It is a generic tasking framework that can be enabled for any ticket type, thereby providing a standardized, guided tasking experience across the organization.
Key Features
**Single Ticket Experience**
Universal Task framework ensures a guided tasking experience for the requester. It provides a consolidated view of all the pending tasks that the requester must complete, throughout the request fulfillment process.
**Standardize Employee Experience across Services**
Universal tasks can be configured for any ticket type that extends the task table, ensuring a consistent tasking experience for employees irrespective of the ticket type or the service type.
**Increase fulfillment efficiency**
Universal Task framework contains predefined task types, enabling agents to quickly task the requester and get the information required to resolve a ticket in the most efficient way possible.
Task due dates and default notifications ensure the requester's active participation in the fulfillment process.
Version History (4)
v2.8.0
2026-06-16 16:15:29
Fixed
Improved performance of the Universal Task survey result restriction logic by eliminating large result-set queries.
Localized the "--None--"...
v2.7.0
2025-12-11 11:54:51
Fixed:
Minor security enhancements
v2.6.2
2025-07-31 16:37:23
New:
The Universal Task will now support a new 'URL' task type.
v2.5.0
2024-11-07 14:55:34
New
sandbox access for Client-Callable Script Includes
Changed-N/A
Fixed-N/A
Removed-N/A
ID: e09af33a533d10103a80ddeeff7b1247 · Published: Jun 2026 · Updated: Sep 09, 2026