**Now Assist for TMT enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences.**

For Customer Success Management: This store application contains several AI Agents and GenAI skills to help drive customer value, accelerate production adoption, and build healthy success engagements with customers that lead to higher retention rates.

For Service Bridge: This store application contains AI Agents associated with Service Bridge that help with the administration and error handling of the product.

For Customer Service Problem Management: Automated summaries of customer service problems, test results, and resolution notes help everyone involved in the resolution process to quickly understand issues and resolve service problems faster, leading to an overall better customer experience. 

For Customer Service Problem Management: Generate the service health summary using knowledge graph to provide insights from the customer network issues.

Now Assist for TMT skills for the Customer Service Problem Case application:

For Customer Success Management:

- Success health monitor AI agent: Checks for negative trends in success engagements and creates a risk signal if detected
- NOTE: Will only monitor 10 Engagements per assigned Customer Success Manager

- Recommend risk signal solutions: Looks for risk signals that have no solutions associated and allows the Customer Success Manager to select the appropriate response
- NOTE: References the "Engagement Risk Solutions table"

- Support renewal and expansion: Evaluates the value, health, and production adoption of an an engagement and offers a recommendation for next steps
- Trigger risk mitigation touchpoint: Recommends a conversation occurs with a customer if a high priority risk signal is created
- GEN AI Summarization for Engagement, Onboarding, Success Initiative, Customer Play, Internal Play, and Touchpoint record types

For Service Bridge:

- Onboarding: Manages the initiation and early stages of the Service Bridge registration process with some error handling.

For Service Problem Management

1. Service Problem summarization: Automatically generate concise and accurate summaries of customer service problem cases to quickly understand details without going through extensive documentation research. This results in faster response times and better informed decisions.
2. Resolution Notes Generation: Simplify the process of documenting steps performed to resolve customer issues. This not only aids in maintaining comprehensive records but also ensures consistency and clarity in communicating solutions to customers.
3. Test Summarization: Enhance first and second line support teams by helping summarize Service Test API responses (TM Forum compliant TMF653) and determining pass/fail results. This accelerates the diagnostics process, reducing mean time to repair while delivering the most effective resolution path for your customers.