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Social Benefits Playbook

Social Benefits Playbook

by Service-now.com

Simplify and modernize eligibility determination and the delivery of critical financial and social assistance to the people who need it.

0 installs 0 reviews v2.12.0 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 2 -2
150 days of no change
2025-11-27 1 +1
188 days of no change
2025-05-22 0 +1

About

The Social Benefits Playbook is built for governments to simplify and modernize eligibility determination and the delivery of financial and social assistance. It enables governments to focus on providing critical assistance quickly to constituents in need, rather than developing and maintaining expensive custom solutions.

Key Features

- Help constituents to initiate and submit applications for various social assistance programs, track the status of applications, and receive benefits quickly.
- Guide government workers to process applications quickly and consistently, and to monitor the progress of front and middle-office teams.
- Process social benefit applications consistently and efficiently through an integrated eligibility rules engine.
- Create and maintain criteria used to determine program eligibility.

 

Version History (8)
v2.16.1 2026-08-07 18:47:41
  Defects Fix Field Level Access is blocked for the users in sn_customerservice_related_party_configuration table New Feature Rename "Now A...
v2.12.2 2026-07-09 16:53:57
Fix the plugin dependency issue from the previous release and deliver a Zurich-compatible version. Fix security defects
v2.12.0 2026-06-16 16:28:12
  Make changes for the Cobalt Directive Cleanup roles per the Big Rock Directive Add translation
v2.11.5 2026-04-09 15:04:18
Fixed Mobile Reflow layout for the Undo Action in the Verify Documents Activity is now properly supported (PRB1999122) Hardcoded strings in the So...
v2.11.4 2026-03-12 16:13:19
SR - Industry - Public Sector Digital Services Apps - Social Benefits 2.11.4New:Accessibility to Doc Classification & validate blank documentsA...
v2.0.3 2025-07-31 16:08:29
Changed Moved PaCE Calling Service APIs to the PSDS Core Application
v2.0.1 2025-05-01 18:49:51
New None Changed None Fixed Functionality problem within the "Enter primary applicant information" activity Removed None
v2.0.0 2025-01-30 16:08:19
Changed Modified eligibility rules engine output to better inform agents when runtime issues occur. Updated application labels to support accessi...
ID: 1490efb5c3fbf5509fad2abdc0013133 · Published: Aug 2026 · Updated: Sep 09, 2026