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Information Request Playbook

Information Request Playbook

by Service-now.com

Automate requests for public records of information using the Information Request Playbook.

0 installs 0 reviews v2.11.0 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 10 -10
150 days of no change
2025-11-27 9 +1
51 days of no change
2025-10-06 8 +1
136 days of no change
2025-05-22 7 +1
17 days of no change
2025-05-04 6 +1
60 days of no change
2025-03-04 5 +1
124 days of no change
2024-10-30 4 +1

About

Implement the new Information Request Playbook to automate requests for public records, guide government workers to fulfill public records requests quickly and consistently, and streamline the process for constituents to request public records and track the status of their requests.

Key Features

- Ready-to-deploy packaged playbook, purpose-built to digitize and automate requests for public records.​
- Streamlined guidance for government workers to fulfill requests for information quickly and consistently, and the ability to monitor the progress of middle office teams​.
- Empower constituents to digitally request information from any government agency and track the status, even outside business hours​ ­–_ _anytime, anywhere, and through any channel.

Version History (5)
v2.12.1 2026-07-09 16:54:02
Defect fixes.
v2.12.0 2026-06-16 16:26:00
This release have the following features implemented : 1. Added translations to support localization and internationalization 2. Added enhanced sec...
v2.11.5 2026-04-09 15:13:12
Fixed: The Public Sector Digital Services apps appear correctly after performing a GenAI setup in Zurich Patch 7 release. (PRB2005659) Submitting ...
v2.11.0 2026-03-12 16:12:07
This release introduces updates to align the app with Australia security requirements by adopting granular, role‑based access controls.
v2.0.0 2025-01-30 16:50:24
Changed Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.
ID: bd7902882cd29510f877ae4a7a748ca3 · Published: Jul 2026 · Updated: Sep 09, 2026