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About
The Service Connector is an application designed to aid in quickly creating custom interfaces between ServiceNow platforms and other systems. While the platform itself offers many quick pre-made connectors, the Service Connector serves the need where a custom interface is required, and time is of the essence. Development is sped up by providing a way to set up interfaces via the UI, without having to write code. This allows for quick iteration and prototyping as well as easier changes down the line. In addition, it adds a central queue and error handling to help development and daily operations by providing a dashboard and a central queue as overview of interface activities.
Key Features
The Service Connector:
- Is designed to quickly create custom interfaces between the ServiceNow platform and other systems.
- Is process agnostic and able to connect to any table, including custom tables.
- Is bidirectional, supports REST & SOAP, used in Synchronous/Asynchronous interfaces.
- Can function as ticket exchange, invoke events for cloud deployments, or act as hub between multiple external systems.
- Can send and receive bulk data (multiple records) and process this from and into multiple different tables (such as CMDB CI).
- Allows for inbound requests (such as webhooks) to trigger events or outbound requests can be triggered by events for additional flexibility.
- Has a central queue for logging and to monitor all interface operations in a dashboard.
Usage Benefits:
- Quickly setup a full interface or Proof of Concept (POC) using data driven reusable configurations.
- Does not need any additional scripting, but allows for scripts to be added to handle complex situations.
- Flexible in configuration approach: Set up an integration once and re-use it with multiple external systems or create specific integrations per external system.
- Uses the platform’s features, abilities and security standards: MID Servers, basic authentication, mutual authentication and OAuth.
- After purchase, receive an exclusive User Guide with step-by-step explanations on how to configure various in- and outbound integrations as well as access to our Support Portal for submitting a bug report or asking a question.