The ITOM Agent Client Collector Monitoring solution provides the ability to monitor your CIs. This application comes with pre-defined monitoring checks and policies that are applied on the agent. The solution is extendable, allowing you to define new checks and monitoring policies.

The ServiceNow® Agent Client Collector (ACC) application offers centralized agent management, allowing you to:

- Monitor service availability and ensure that your infrastructure and applications are running smoothly with minimal server resource consumption.
- Replace manual processes with flexible, centrally administered monitoring policies.
- Simplify operations through streamlined events and metrics processing.
- Detect anomalies and generate anomaly alerts.
- Meet strict security requirements by ensuring data encryption and secure communication over encrypted links.
- Eliminate redundant CI discovery and inconsistencies caused by multiple CI records, reducing dependency on third-party monitoring solutions.
- Collect performance metrics from hosts into the ServiceNow instance, providing a comprehensive view of affected CIs and their directly related components, enabling root cause analysis and improving MTTR (Mean Time to Resolution).

The ACC is available as a complete monitoring solution and integrates seamlessly with existing monitoring tools.