The SuccessFactors Spoke is built by Bristlecone Inc.

**IMPORTANT: This spoke only supports OAuth SAML grant-type authentication. SuccessFactors only supports OAuth SAML grant-type.**

**Users who are looking for Basic Authentication, please download and install SuccessFactors Spoke 3.x instead.**

The SuccessFactors Spoke provides a list of spoke actions that wrap around the primary ODATA APIs and SOAP Compound Employee API provided by SuccessFactors. In addition, this spoke provides two sample flows that demonstrate how to perform:

a) Constant sync departments, locations, job profiles, worker profiles, effective dated worker profiles, job history, secondary job assignment, and todos from SuccessFactors to ServiceNow.

b) More employee lifecycle actions, such as request time off, view time off, view total rewards, report no show, off-board employee, etc.

c) Bi-directionally create and update todos from ServiceNow to SuccessFactors.

d) Bi-directionally listens to SuccessFactors webhook notification and performs more actions.

SuccessFactors is the authoritative source for core HR information. ServiceNow, as the System of Engagement and Action, needs the latest foundational HR data to perform subsequent actions, such as creating and updating todos between ServiceNow and SuccessFactors in real-time. Once ServiceNow has the foundational HR data in place, customers can leverage the ServiceNow AI Platform to create more complex workflows.

This Spoke can also be used in ServiceNow's Software Asset Management to manage your Success Factors subscriptions. The Spoke provides Spoke Actions to manage the following:

a) Download User Subscriptions

b) View user activity and usage for these subscriptions

c) Identify stale subscriptions and automatically reclaim them

Highlights of the SuccessFactors spoke:

- A sample Flow that syncs departments, locations, job profiles, worker profiles, effective dated worker profiles, job history, secondary job assignment, and todos from SuccessFactors to ServiceNow on a regular basis.
- Out-of-the-box staging table and transform map samples for data governance.
- Action highlights:
- Retrieve Departments
- Retrieve Locations
- Retrieve Job Profiles
- Retrieve Worker Profiles
- Retrieve Effective Worker Profiles
- Retrieve Job History
- Retrieve Secondary Job Assignment
- Retrieve Todos (AI Agent available too)
- Create Todos (AI Agent available too)
- Update Todos
- Look up Job Profiles Stream
- Look up Employee Jobs Stream
- Look up Employee Payroll Details (AI Agent available too)
- Look up Employee Compensations Details
- Request Time off
- Employee Time off (AI Agent available too)
- Look up Employee Time off Balances (AI Agent available too)
- Get Employee Benefit Enrollments (AI Agent available too)
- Get Holiday Calendar (AI Agent available too)
- Look up Candidate by ID (AI Agent available too)
- Look up User by User ID (AI Agent available too)
- Look up User Personal Details (AI Agent available too)
- Look up Skills Stream
- Create/Update/Delete Skill
- Look up Employee Skills Stream
- Create/Update Skill Profile
- Look up/Delete Rated Skill Mapping
- Update Employee Phone
- Update Employee DOB
- Update Employee Email
- Generic Get, Create, and Update Record for all 700+ OData Entities

- More OData actions parity with SOAP actions 
- Look up Person Bio Stream
- Look up Phones Stream
- Look up Emails Stream
- Look up Addresses Stream
- Look up Secondary Assignments Stream
- Look up Employee Global Assignments Stream
- Look up Personal Detailed Information Stream
- Look up Employment Information Stream

- Dynamic introspection to all Generic Actions' metadata
- Remote Tables to dynamically view worker profile, total rewards, time offs, etc without storing any data in ServiceNow.
- Now supports bi-directional integration with ServiceNow listener design pattern to receive SuccessFactors webhook event notification.

Highlights of the SaaS Subscription Management features of the SuccessFactors Spoke:

- Download User Subscriptions

- View user activity and usage for these subscriptions

- Identify stale subscriptions and automatically reclaim them