With Nexthink’s ServiceNow Incident Management Connector, ServiceNow consoles are populated with real-time end-user analytics that improves incident management, problem management and IT governance. In most cases, when an incident is created within ServiceNow, the incident is associated with an end-user and their endpoint device (CI). Nexthink provides real-time performance, security metrics, and configuration status information from the CI to equip ServiceNow users with complete visibility and ability to remediate in real-time.

- Access a **real-time device checklist** device directly in the ServiceNow console to gain additional context about the impacted device and improve decision-making.
- Take **snapshots** of device scores to understand their health and status at the time of the incident.
- **Automate the discovery and population** of user and device information in the incident form for faster incident management.
- Trigger Nexthink remote actions from ServiceNow for **instant investigations and remediations.**
- Open the device view of the **Nexthink Finder** from ServiceNow for further analysis in Nexthink.
- **Optimize the Agent Workspace** console with key actionable insight and automation.
- Deploy the **Nexthink self-help widget in the ServiceNow Service Portal** to proactively enable employees to resolve issues by themselves without **IT interactions.**