Modernize public service for efficient, enhanced citizen-first experiences. With ServosGov, ServiceNow and Servos offer government agencies a unified, ​intuitive workspace to efficiently manage requests and meet citizens’ needs. ServosGov’s customizable, mobile-friendly, self-service portal framework enables local and state government agencies to be more responsive in serving the needs of their customers while enhancing operational efficiencies and streamlining internal processes.

Results/Outcomes:

·       Enhance citizen experiences. Offer citizens an easy, unified, transparent way to access public services across multiple departments and agencies.​

·       Reduce service delivery costs. Streamline and automate processes to reduce operational costs and fulfill citizen requests more efficiently.​

·       Improve operational efficiency. Enable government agency staff with modern, time-saving technologies that simplify service delivery processes.

Functional features:​

·       Support for authenticated and public audiences​​

·       Modular interface for easy scalability and modern experience​​

·       Optional "smart workflows" for specific needs, like grant management and foster care administration​​

·       Digitalization of application and request forms​

Technical features:​

·       Predefined mapping of service offering to create case information​

·       Custom service portal and user interface to reflect the personality and needs of each ServosGov client​

·       Easy address verification and “preferred” information features