Accenture Telco Next Generation Service Delivery
Enables a proactive customer experience by streamlining and modernizing service delivery
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| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
Accenture Next Generation Service Delivery aims to transform the customer experience by accelerating and modernizing the technology and human processes with ServiceNow. The solution simplifies the order to assurance journey for Telco B2B customers. In the solution Accenture brings together their expertise in developing product and services catalogs, redesign of ordering processes, defining order decomposition and optimizing integrations with provisioning systems.
Results/Outcomes:
· Financial Efficiency: Improve NPS score, reduce call volumes, proactive notifications about service issues
· Speed & Agility in Market: reduction in time to market with Telco OM, improved MTTR
· Business Transformation: 45% reduction in cost to serve customers, 25% in reduction in OPEX, 20% lower application TCO by reducing technical debt.
· Metric/ROI: New mindset, operating models, and skillsets, improved talent retention, increased productivity, lower training costs
Key Features
Functional Features:
· Strategy assessment
· Process Re-Design
· Product and service modeling and design
· Order management data model
· Service inventory
Technical Features:
· Product and Service Catalog for Telecommunications
· CRM and Provisioning Integrations
· Order Management Automation