DERDACK SIGNL4
by Derdack GmbH
On-Call Alerting and Management - Respond up to 10x faster to critical incidents
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About
SIGNL4 is your platform for adding targeted and persistent mobile incident response to your ServiceNow incidents and for effectively scheduling and managing on-call staff. SIGNL4 give you peace of mind while away from your desk and while on-call. Our comprehensive on-call management and built-in duty scheduling fully automate the communication of incidents by addressing them to the right people at the right time, reducing noise and alert fatigue. Using SIGNL4 helps you to resolve incidents up to 10x faster, ensuring that you meet your SLAs and user expectations.
SIGNL4 integrates with ServiceNow via a ServiceNow app for pushing relevant incidents to SIGNL4. To update incidents in SIGNL4 uses a 2nd connector app to communicate with ServiceNow. Any relevant incidents can then be communicated to on-call teams or engineers in the field leading to an instant anywhere response. Engineers can acknowledge, update, close and annotate incident tickets on-the-go using SIGNL4’s user-friendly, advanced mobile app.
Key Features
- Enables an instant response to critical incidents anywhere, anytime
- Reliable and persistent alerting via mobile push, text and voice calls
- Targeted mobile notifications with response tracking and automated escalations
- On-call scheduling and on-call management
- Automates communication workflows linking tickets to responsible people
- Real-time cross-team transparency on ticket status and ownership on mobile devices
- Mobile app for Android and iPhone to conveniently manage tickets from anywhere
- Collaboration for faster incident resolution via built-in chat and 1-click voice/text
- Create virtual war rooms through our MS Teams integration
- Complete End-To-End audit trail written into incident notes