IT organizations struggle to keep pace with the speed technology moves. An IT Service Management (ITSM) platform that cannot facilitate connections across the business compounds this challenge. At KPMG, we help mid-sized, growing companies create borderless organizations where people and technology interact to reach new productivity levels. KPMG Accelerated ITSM empowers companies that are new to ServiceNow to rapidly enable ITSM capabilities on the ServiceNow platform.

Results/Outcomes:

·       Quick start towards IT Service Management (ITSM) maturity through leading practices and specialist experience

·       Out-of-the-box ITSM capabilities leveraging ITIL-based framework​

·       Efficiency gains in consistent, centralized, automated ITSM workflows​

·       ITSM core capabilities including software provisioning, implementation, and long-term managed services

Functional Features:​

·       ITIL driven methodology focuses on aligning IT services with the needs of business​

·       Out of the box features enable best-in-class service management with stability, consistency, and efficiency​

·       3 years of continued support for break-fixes, upgrades, and enhancements

Technical Features:​

·       Regular cloud updates to the ServiceNow platform and built-in functionality to expand and mature ITSM capabilities​

·       Ability to quickly add on as needs scale

_Disclamer: Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities._