Conversational Integration with Apple Messages for Business
Enable customer engagement using Apple Messages for Business
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 2 | -2 |
| 315 days of no change | ||
| 2025-06-15 | 1 | +1 |
About
ServiceNow® Conversational Integration with Apple Messages for Business allows brands to interact with their customers via Apple Messages for Business.
Key Features
- Enable users to engage in conversations with virtual and live agents by messaging with Apple Messages for Business.
- Conversations can be seamlessly transferred to a live agent while preserving context and history.
- Agents can initiate conversations or respond to ongoing conversations using the ServiceNow® Agent Workspace and ServiceNow® CSM Configurable Workspace applications.
- Brands can configure system-initiated messages or notifications that can be sent out to users on Apple Messages for Business. Note: Users must explicitly opt-in to receive notifications.
- The following user input controls are supported: Text, Static Choice, Grouped Choice, Dynamic Choice, Boolean, Date Time, File Picker, and Carousel.
- The following bot responses are supported: Text, Image Output, Link, Table, and Card.
- Live agents use the Text, Card, and Image Output response controls to reply to users.