Incident Management for Field Service
Provides a unified experience for tracking work order progress from parent incidents
0 installs
0 reviews
v1.2.2
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
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About
The ServiceNow® Incident Management for Field Service provides seamless integration between Incident Management and Field Service Management.
Incident Management allows you to create work orders from an incident. Track work order progress directly from the parent incident each time the state changes or a work note is added.
Key Features
- Allow users to create a work order from an incident
- Pre-populate relevant information from the incident to the associated work order
- Track the progress of a work order directly from its parent incident
- Allow field service agents to view parent incident details, activity stream, and related lists from the agent mobile app
Version History (3)
v1.2.2
2026-08-07 19:21:26
Grants access to wm_order records for users with sn_incident_read role
v1.1.2
2025-07-10 15:23:47
Fix translation issue for some languages on work notes
v1.1.0
2022-11-03 12:34:31
NewChangedFixedRemoved
ID: 1ac4ab405b962010400f53643381c76f · Published: Aug 2026 · Updated: Sep 09, 2026