All Companies need to **automate to achieve rapidly higher effectivity, for easier and smoother delivery, improve the level of accuracy with positive impact to cost efficiency**! How to effectively accomplish this mission? Magic Button and Automated workflows is the answer.

**Magic Button enables** **automation of daily operations from any task** inside ServiceNow. Using knowledge of specialists from 2nd and 3rd tier you can automate whatever area by creating powerful automated workflow in Magic Button. 1st tier specialist can just click the Magic button to run the automated action in external systems.

Use your imagination to discover use cases in your company environment. Most common use cases:

* **Request fulfilment** is easy to understand by end user. No complex requests to fill in by the end users.
* Create an account in external system
* Add user roles and access privileges in external system
* Order a database

* **Incident management** \- use “Shift left principle” and transfer tasks of specialist to 1st tier agents
* Restart a service on a server

* **Change management** – automate changes with clear reusable delivery steps
* Install patch on a server
* Order a server

**Incident Management**

The Magic button allows to automate investigation and remediation operations by using “in-house” automation and orchestration tools.

* Admin/root level access not required
* System commands knowledge not needed
* Operable by the 1st tier
* Enables "Shift left" principle
* Operational cost reduction
* "Mean time to resolve" reduction
* "Bounced tickets" elimination

**Change Management**

Magic button solution allows to automate changes implementation in a standard way.

* Admin/root level access not required
* Complex changes implemented by less skilled specialists
* Predefined automation/orchestration jobs

**Request Fulfillment**

Magic button provides an option how to enable high volume of automation without complex and unusable Catalog Items for requestors.

* Simple and understandable Catalog Items
* Keeping complex tasks automated
* Technical information provided by specialists and more...