Advanced Recommended actions for ITSM
Configure contextual and actionable real-time recommendations in Service Operations Workspace
0 installs
0 reviews
v8.1.1
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 167 | -167 |
| 143 days of no change | ||
| 2025-12-04 | 165 | +2 |
| 2025-12-03 | 164 | +1 |
| 7 days of no change | ||
| 2025-11-25 | 163 | +1 |
| 2025-11-24 | 162 | +1 |
| 3 days of no change | ||
| 2025-11-20 | 160 | +2 |
| 2025-11-19 | 159 | +1 |
| 2025-11-18 | 158 | +1 |
| 2025-11-17 | 157 | +1 |
| 2 days of no change | ||
| 2025-11-14 | 154 | +3 |
| 3 days of no change | ||
| 2025-11-10 | 153 | +1 |
| 3 days of no change | ||
| 2025-11-06 | 152 | +1 |
| 5 days of no change | ||
| 2025-10-31 | 151 | +1 |
| 3 days of no change | ||
| 2025-10-27 | 150 | +1 |
| 5 days of no change | ||
| 2025-10-21 | 147 | +3 |
| 4 days of no change | ||
| 2025-10-16 | 146 | +1 |
| 2025-10-15 | 145 | +1 |
| 1 days of no change | ||
| 2025-10-13 | 144 | +1 |
| 2025-10-12 | 143 | +1 |
| 2 days of no change | ||
| 2025-10-09 | 142 | +1 |
| 2025-10-08 | 141 | +1 |
| 2025-10-07 | 140 | +1 |
| 4 days of no change | ||
| 2025-10-02 | 139 | +1 |
| 2025-10-01 | 137 | +2 |
| 2025-09-30 | 136 | +1 |
| 1 days of no change | ||
| 2025-09-28 | 135 | +1 |
| 6 days of no change | ||
| 2025-09-21 | 134 | +1 |
| 1 days of no change | ||
| 2025-09-19 | 133 | +1 |
| 2 days of no change | ||
| 2025-09-16 | 132 | +1 |
| 5 days of no change | ||
| 2025-09-10 | 131 | +1 |
| 2025-09-09 | 130 | +1 |
| 7 days of no change | ||
| 2025-09-01 | 129 | +1 |
| 2025-08-31 | 128 | +1 |
| 3 days of no change | ||
| 2025-08-27 | 127 | +1 |
| 2025-08-26 | 126 | +1 |
| 1 days of no change | ||
| 2025-08-24 | 125 | +1 |
| 3 days of no change | ||
| 2025-08-20 | 124 | +1 |
| 2025-08-19 | 123 | +1 |
| 2 days of no change | ||
| 2025-08-16 | 122 | +1 |
| 1 days of no change | ||
| 2025-08-14 | 121 | +1 |
| 2025-08-13 | 120 | +1 |
| 2025-08-12 | 118 | +2 |
| 5 days of no change | ||
| 2025-08-06 | 117 | +1 |
| 2025-08-05 | 116 | +1 |
| 3 days of no change | ||
| 2025-08-01 | 115 | +1 |
| 2025-07-31 | 113 | +2 |
| 3 days of no change | ||
| 2025-07-27 | 112 | +1 |
| 10 days of no change | ||
| 2025-07-16 | 110 | +2 |
| 2025-07-15 | 108 | +2 |
| 1 days of no change | ||
| 2025-07-13 | 107 | +1 |
| 1 days of no change | ||
| 2025-07-11 | 106 | +1 |
| 2 days of no change | ||
| 2025-07-08 | 105 | +1 |
| 2025-07-07 | 104 | +1 |
| 2025-07-06 | 103 | +1 |
| 2 days of no change | ||
| 2025-07-03 | 102 | +1 |
| 1 days of no change | ||
| 2025-07-01 | 100 | +2 |
| 2025-06-30 | 99 | +1 |
| 2025-06-29 | 98 | +1 |
| 1 days of no change | ||
| 2025-06-27 | 97 | +1 |
| 1 days of no change | ||
| 2025-06-25 | 96 | +1 |
| 1 days of no change | ||
| 2025-06-23 | 95 | +1 |
| 2025-06-22 | 94 | +1 |
| 5 days of no change | ||
| 2025-06-16 | 92 | +2 |
| 2025-06-15 | 91 | +1 |
| 2 days of no change | ||
| 2025-06-12 | 90 | +1 |
| 2025-06-11 | 87 | +3 |
| 2025-06-10 | 86 | +1 |
| 1 days of no change | ||
| 2025-06-08 | 85 | +1 |
| 2 days of no change | ||
| 2025-06-05 | 83 | +2 |
| 2025-06-04 | 81 | +2 |
| 2025-06-03 | 78 | +3 |
| 2025-06-02 | 77 | +1 |
| 3 days of no change | ||
| 2025-05-29 | 76 | +1 |
| 1 days of no change | ||
| 2025-05-27 | 75 | +1 |
| 4 days of no change | ||
| 2025-05-22 | 74 | +1 |
| 2025-05-21 | 73 | +1 |
| 2025-05-20 | 71 | +2 |
| 2025-05-19 | 70 | +1 |
| 1 days of no change | ||
| 2025-05-17 | 69 | +1 |
| 4 days of no change | ||
| 2025-05-12 | 68 | +1 |
| 11 days of no change | ||
| 2025-04-30 | 67 | +1 |
| 2025-04-29 | 65 | +2 |
| 2025-04-28 | 64 | +1 |
| 2 days of no change | ||
| 2025-04-25 | 62 | +2 |
| 2 days of no change | ||
| 2025-04-22 | 60 | +2 |
| 12 days of no change | ||
| 2025-04-09 | 59 | +1 |
| 2025-04-08 | 57 | +2 |
| 3 days of no change | ||
| 2025-04-04 | 56 | +1 |
| 2025-04-03 | 54 | +2 |
| 2025-04-02 | 53 | +1 |
| 2025-04-01 | 52 | +1 |
| 4 days of no change | ||
| 2025-03-27 | 50 | +2 |
| 2025-03-26 | 49 | +1 |
| 1 days of no change | ||
| 2025-03-24 | 48 | +1 |
| 2 days of no change | ||
| 2025-03-21 | 47 | +1 |
| 2 days of no change | ||
| 2025-03-18 | 43 | +4 |
| 1 days of no change | ||
| 2025-03-16 | 40 | +3 |
| 3 days of no change | ||
| 2025-03-12 | 39 | +1 |
| 1 days of no change | ||
| 2025-03-10 | 38 | +1 |
| 3 days of no change | ||
| 2025-03-06 | 37 | +1 |
| 2 days of no change | ||
| 2025-03-03 | 36 | +1 |
| 5 days of no change | ||
| 2025-02-25 | 35 | +1 |
| 1 days of no change | ||
| 2025-02-23 | 34 | +1 |
| 1 days of no change | ||
| 2025-02-21 | 33 | +1 |
| 2025-02-20 | 32 | +1 |
| 2025-02-19 | 31 | +1 |
About
Advanced Recommended Actions for ITSM provides contextual and actionable real-time recommendations in Service Operations Workspace along with workspace configurations that show recommendations in the contextual side panel and form fields.
Key Features
- Ability to display contextual and actionable recommendations through a side panel for incidents. Additionally, recommendations can also be shown at the field level.
- Users can configure the rules for both field-level and contextual recommendations.
Version History (5)
v8.1.1
2026-08-07 20:19:11
Fixed
Defects
v8.1.0
2025-09-10 12:37:27
New
Changed - Ensured that updating the incident in 'Update incident attributes' flow works for authorized roles
Fixed
R...
v8.0.2
2025-07-31 15:52:29
New
Changed
Fixed
Minor issues
Removed
v8.0.1
2025-05-01 18:57:17
New
Using Task Intelligence:
Recommends similar incidents to propose a major incident
Recommends similar active major incidents which the curren...
v7.0.0
2024-11-07 17:03:35
New
New Recommended Action and scripted resource generator to surface similar Problems on Incident
New Recommended Action and scripted resource g...
ID: 1c53ea81531d21108845ddeeff7b12d8 · Published: Aug 2026 · Updated: Sep 09, 2026