Playbook Experience
Visualize and interact with business process workflows in real-time
0 installs
0 reviews
v29.5.4
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 4,212 | -4,212 |
| 5 days of no change | ||
| 2026-04-21 | 4,210 | +2 |
| 5 days of no change | ||
| 2026-04-15 | 4,235 | -25 |
| 2026-04-14 | 4,249 | -14 |
| 2026-04-13 | 4,272 | -23 |
| 2026-04-12 | 4,283 | -11 |
| 2026-04-11 | 4,286 | -3 |
| 2026-04-10 | 4,300 | -14 |
| 2026-04-09 | 4,322 | -22 |
| 2026-04-08 | 4,364 | -42 |
| 2026-04-07 | 4,437 | -73 |
| 2026-04-06 | 4,481 | -44 |
| 2026-04-05 | 4,486 | -5 |
| 5 days of no change | ||
| 2026-03-30 | 4,522 | -36 |
| 2026-03-29 | 4,533 | -11 |
| 2026-03-28 | 4,542 | -9 |
| 2026-03-27 | 4,545 | -3 |
| 2026-03-26 | 4,568 | -23 |
| 2026-03-25 | 4,586 | -18 |
| 2026-03-24 | 4,621 | -35 |
| 2026-03-23 | 4,663 | -42 |
| 2026-03-22 | 4,672 | -9 |
| 4 days of no change | ||
| 2026-03-17 | 4,673 | -1 |
| 2 days of no change | ||
| 2026-03-14 | 4,674 | -1 |
| 1 days of no change | ||
| 2026-03-12 | 4,675 | -1 |
| 6 days of no change | ||
| 2026-03-05 | 4,676 | -1 |
| 3 days of no change | ||
| 2026-03-01 | 4,677 | -1 |
| 29 days of no change | ||
| 2026-01-30 | 5,560 | -883 |
| 2026-01-29 | 5,559 | +1 |
| 28 days of no change | ||
| 2025-12-31 | 5,558 | +1 |
| 2025-12-30 | 5,557 | +1 |
| 6 days of no change | ||
| 2025-12-23 | 5,556 | +1 |
| 3 days of no change | ||
| 2025-12-19 | 5,555 | +1 |
| 7 days of no change | ||
| 2025-12-11 | 5,554 | +1 |
| 2025-12-10 | 5,553 | +1 |
| 5 days of no change | ||
| 2025-12-04 | 5,540 | +13 |
| 2025-12-03 | 5,526 | +14 |
| 2025-12-02 | 5,513 | +13 |
| 2025-12-01 | 5,502 | +11 |
| 2025-11-30 | 5,500 | +2 |
| 2025-11-29 | 5,497 | +3 |
| 2025-11-28 | 5,489 | +8 |
| 2025-11-27 | 5,477 | +12 |
| 2025-11-26 | 5,463 | +14 |
| 2025-11-25 | 5,446 | +17 |
| 2025-11-24 | 5,432 | +14 |
| 2025-11-23 | 5,431 | +1 |
| 2025-11-22 | 5,426 | +5 |
| 2025-11-21 | 5,410 | +16 |
| 2025-11-20 | 5,397 | +13 |
| 2025-11-19 | 5,379 | +18 |
| 2025-11-18 | 5,365 | +14 |
| 2025-11-17 | 5,350 | +15 |
| 2025-11-16 | 5,347 | +3 |
| 2025-11-15 | 5,343 | +4 |
| 2025-11-14 | 5,335 | +8 |
| 2025-11-13 | 5,322 | +13 |
| 2025-11-12 | 5,310 | +12 |
| 2025-11-11 | 5,285 | +25 |
| 2025-11-10 | 5,271 | +14 |
| 2025-11-09 | 5,263 | +8 |
| 2025-11-08 | 5,260 | +3 |
| 2025-11-07 | 5,246 | +14 |
| 2025-11-06 | 5,234 | +12 |
| 2025-11-05 | 5,217 | +17 |
| 2025-11-04 | 5,203 | +14 |
| 2025-11-03 | 5,182 | +21 |
| 2025-11-02 | 5,174 | +8 |
| 2025-11-01 | 5,173 | +1 |
| 2025-10-31 | 5,164 | +9 |
| 2025-10-30 | 5,142 | +22 |
| 2025-10-29 | 5,123 | +19 |
| 2025-10-28 | 5,106 | +17 |
| 2025-10-27 | 5,084 | +22 |
| 2025-10-26 | 5,068 | +16 |
| 2025-10-25 | 5,066 | +2 |
| 2025-10-24 | 5,058 | +8 |
| 2025-10-23 | 5,042 | +16 |
| 2025-10-22 | 5,023 | +19 |
| 2025-10-21 | 4,999 | +24 |
| 2025-10-20 | 4,980 | +19 |
| 2025-10-19 | 4,966 | +14 |
| 2025-10-18 | 4,958 | +8 |
| 2025-10-17 | 4,947 | +11 |
| 2025-10-16 | 4,928 | +19 |
| 2025-10-15 | 4,906 | +22 |
| 2025-10-14 | 4,891 | +15 |
| 2025-10-13 | 4,882 | +9 |
| 2025-10-12 | 4,865 | +17 |
| 2025-10-11 | 4,862 | +3 |
| 2025-10-10 | 4,856 | +6 |
| 2025-10-09 | 4,849 | +7 |
| 2025-10-08 | 4,832 | +17 |
| 2025-10-07 | 4,817 | +15 |
| 2025-10-06 | 4,797 | +20 |
| 2025-10-05 | 4,790 | +7 |
| 2025-10-04 | 4,788 | +2 |
| 2025-10-03 | 4,783 | +5 |
| 2025-10-02 | 4,769 | +14 |
| 2025-10-01 | 4,748 | +21 |
| 2025-09-30 | 4,722 | +26 |
| 2025-09-29 | 4,711 | +11 |
| 2025-09-28 | 4,704 | +7 |
| 1 days of no change | ||
| 2025-09-26 | 4,698 | +6 |
| 2025-09-25 | 4,684 | +14 |
| 2025-09-24 | 4,675 | +9 |
| 2025-09-23 | 4,657 | +18 |
| 2025-09-22 | 4,634 | +23 |
| 2025-09-21 | 4,622 | +12 |
| 2025-09-20 | 4,620 | +2 |
| 2025-09-19 | 4,616 | +4 |
| 2025-09-18 | 4,600 | +16 |
| 2025-09-17 | 4,587 | +13 |
| 2025-09-16 | 4,566 | +21 |
| 2025-09-15 | 4,551 | +15 |
| 2025-09-14 | 4,539 | +12 |
| 1 days of no change | ||
| 2025-09-12 | 4,530 | +9 |
| 2025-09-11 | 4,506 | +24 |
| 2025-09-10 | 4,482 | +24 |
| 2025-09-09 | 4,464 | +18 |
| 2025-09-08 | 4,457 | +7 |
| 2025-09-07 | 4,447 | +10 |
| 2025-09-06 | 4,443 | +4 |
| 2025-09-05 | 4,436 | +7 |
| 2025-09-04 | 4,417 | +19 |
| 2025-09-03 | 4,403 | +14 |
| 2025-09-02 | 4,382 | +21 |
| 2025-09-01 | 4,369 | +13 |
| 2025-08-31 | 4,366 | +3 |
| 2025-08-30 | 4,364 | +2 |
| 2025-08-29 | 4,361 | +3 |
| 2025-08-28 | 4,353 | +8 |
| 2025-08-27 | 4,336 | +17 |
| 2025-08-26 | 4,321 | +15 |
| 2025-08-25 | 4,308 | +13 |
| 2025-08-24 | 4,298 | +10 |
| 2025-08-23 | 4,295 | +3 |
| 2025-08-22 | 4,291 | +4 |
| 2025-08-21 | 4,283 | +8 |
| 2025-08-20 | 4,265 | +18 |
| 2025-08-19 | 4,252 | +13 |
| 2025-08-18 | 4,239 | +13 |
| 1 days of no change | ||
| 2025-08-16 | 4,224 | +15 |
| 2025-08-15 | 4,220 | +4 |
| 2025-08-14 | 4,203 | +17 |
| 2025-08-13 | 4,185 | +18 |
| 2025-08-12 | 4,164 | +21 |
| 2025-08-11 | 4,149 | +15 |
| 2025-08-10 | 4,134 | +15 |
| 2025-08-09 | 4,130 | +4 |
| 2025-08-08 | 4,126 | +4 |
| 2025-08-07 | 4,118 | +8 |
| 2025-08-06 | 4,097 | +21 |
| 2025-08-05 | 4,079 | +18 |
| 2025-08-04 | 4,047 | +32 |
| 2025-08-03 | 4,033 | +14 |
| 2025-08-02 | 4,032 | +1 |
| 2025-08-01 | 4,028 | +4 |
| 2025-07-31 | 4,004 | +24 |
| 2025-07-30 | 3,988 | +16 |
| 2025-07-29 | 3,975 | +13 |
| 2025-07-28 | 3,965 | +10 |
| 2025-07-27 | 3,949 | +16 |
| 2025-07-26 | 3,947 | +2 |
| 2025-07-25 | 3,939 | +8 |
| 2025-07-24 | 3,924 | +15 |
| 2025-07-23 | 3,904 | +20 |
| 2025-07-22 | 3,881 | +23 |
| 2025-07-21 | 3,857 | +24 |
| 2025-07-20 | 3,836 | +21 |
| 2025-07-19 | 3,834 | +2 |
| 2025-07-18 | 3,826 | +8 |
| 2025-07-17 | 3,810 | +16 |
| 2025-07-16 | 3,792 | +18 |
| 2025-07-15 | 3,781 | +11 |
| 2025-07-14 | 3,761 | +20 |
| 2025-07-13 | 3,743 | +18 |
| 2025-07-12 | 3,740 | +3 |
| 2025-07-11 | 3,732 | +8 |
| 2025-07-10 | 3,714 | +18 |
| 2025-07-09 | 3,690 | +24 |
| 2025-07-08 | 3,672 | +18 |
| 2025-07-07 | 3,660 | +12 |
| 2025-07-06 | 3,648 | +12 |
| 2025-07-05 | 3,647 | +1 |
| 2025-07-04 | 3,642 | +5 |
| 2025-07-03 | 3,623 | +19 |
| 2025-07-02 | 3,604 | +19 |
| 2025-07-01 | 3,581 | +23 |
| 2025-06-30 | 3,560 | +21 |
| 2025-06-29 | 3,543 | +17 |
| 2025-06-28 | 3,538 | +5 |
| 2025-06-27 | 3,527 | +11 |
| 2025-06-26 | 3,505 | +22 |
| 2025-06-25 | 3,487 | +18 |
| 2025-06-24 | 3,455 | +32 |
| 2025-06-23 | 3,430 | +25 |
| 2025-06-22 | 3,412 | +18 |
| 1 days of no change | ||
| 2025-06-20 | 3,407 | +5 |
| 2025-06-19 | 3,389 | +18 |
| 2025-06-18 | 3,375 | +14 |
| 2025-06-17 | 3,346 | +29 |
| 2025-06-16 | 3,322 | +24 |
| 2025-06-15 | 3,307 | +15 |
| 2025-06-14 | 3,305 | +2 |
| 2025-06-13 | 3,301 | +4 |
| 2025-06-12 | 3,278 | +23 |
| 2025-06-11 | 3,255 | +23 |
| 2025-06-10 | 3,230 | +25 |
| 2025-06-09 | 3,210 | +20 |
| 2025-06-08 | 3,196 | +14 |
| 2025-06-07 | 3,191 | +5 |
| 2025-06-06 | 3,182 | +9 |
| 2025-06-05 | 3,166 | +16 |
| 2025-06-04 | 3,141 | +25 |
| 2025-06-03 | 3,119 | +22 |
| 2025-06-02 | 3,098 | +21 |
| 2025-06-01 | 3,076 | +22 |
| 2025-05-31 | 3,075 | +1 |
| 2025-05-30 | 3,070 | +5 |
| 2025-05-29 | 3,052 | +18 |
| 2025-05-28 | 3,031 | +21 |
| 2025-05-27 | 3,006 | +25 |
| 2025-05-26 | 2,978 | +28 |
| 2025-05-25 | 2,962 | +16 |
| 2025-05-24 | 2,959 | +3 |
| 2025-05-23 | 2,954 | +5 |
| 2025-05-22 | 2,933 | +21 |
| 2025-05-21 | 2,912 | +21 |
| 2025-05-20 | 2,895 | +17 |
| 2025-05-19 | 2,870 | +25 |
| 2025-05-18 | 2,858 | +12 |
| 2025-05-17 | 2,853 | +5 |
| 2025-05-16 | 2,845 | +8 |
| 2025-05-15 | 2,809 | +36 |
| 2025-05-14 | 2,782 | +27 |
| 2025-05-13 | 2,756 | +26 |
| 2025-05-12 | 2,724 | +32 |
| 2025-05-11 | 2,702 | +22 |
| 2025-05-10 | 2,690 | +12 |
| 2025-05-09 | 2,678 | +12 |
| 2025-05-08 | 2,652 | +26 |
| 2025-05-07 | 2,620 | +32 |
| 2025-05-06 | 2,591 | +29 |
| 2025-05-05 | 2,560 | +31 |
| 2025-05-04 | 2,530 | +30 |
| 2025-05-03 | 2,524 | +6 |
| 2025-05-02 | 2,480 | +44 |
| 2025-05-01 | 2,460 | +20 |
| 2025-04-30 | 2,418 | +42 |
| 2025-04-29 | 2,386 | +32 |
| 2025-04-28 | 2,348 | +38 |
| 2025-04-27 | 2,340 | +8 |
| 2025-04-26 | 2,327 | +13 |
| 2025-04-25 | 2,301 | +26 |
| 2025-04-24 | 2,266 | +35 |
| 2025-04-23 | 2,227 | +39 |
| 2025-04-22 | 2,178 | +49 |
| 2025-04-21 | 2,164 | +14 |
| 2025-04-20 | 2,160 | +4 |
| 2025-04-19 | 2,152 | +8 |
| 2025-04-18 | 2,140 | +12 |
| 2025-04-17 | 2,096 | +44 |
| 2025-04-16 | 2,069 | +27 |
| 2025-04-15 | 2,066 | +3 |
| 2025-04-14 | 2,024 | +42 |
| 2025-04-13 | 2,003 | +21 |
| 2025-04-12 | 1,999 | +4 |
| 2025-04-11 | 1,983 | +16 |
| 1 days of no change | ||
| 2025-04-09 | 1,919 | +64 |
| 2025-04-08 | 1,870 | +49 |
| 2025-04-07 | 1,821 | +49 |
| 2025-04-06 | 1,792 | +29 |
| 2025-04-05 | 1,786 | +6 |
| 2025-04-04 | 1,772 | +14 |
| 2025-04-03 | 1,734 | +38 |
| 2025-04-02 | 1,682 | +52 |
| 2025-04-01 | 1,642 | +40 |
| 2025-03-31 | 1,610 | +32 |
| 2025-03-30 | 1,596 | +14 |
| 2025-03-29 | 1,589 | +7 |
| 2025-03-28 | 1,580 | +9 |
| 2025-03-27 | 1,561 | +19 |
| 2025-03-26 | 1,538 | +23 |
| 2025-03-25 | 1,501 | +37 |
| 2025-03-24 | 1,467 | +34 |
| 2025-03-23 | 1,452 | +15 |
| 2025-03-22 | 1,448 | +4 |
| 2025-03-21 | 1,435 | +13 |
| 2 days of no change | ||
| 2025-03-18 | 1,353 | +82 |
| 2025-03-17 | 1,328 | +25 |
| 2025-03-16 | 1,303 | +25 |
| 2025-03-15 | 1,286 | +17 |
| 2025-03-14 | 1,264 | +22 |
| 2025-03-13 | 1,233 | +31 |
| 2025-03-12 | 1,205 | +28 |
| 2025-03-11 | 1,179 | +26 |
| 2025-03-10 | 1,146 | +33 |
| 1 days of no change | ||
| 2025-03-08 | 1,123 | +23 |
| 2025-03-07 | 1,118 | +5 |
| 2025-03-06 | 1,087 | +31 |
| 2025-03-05 | 1,056 | +31 |
| 2025-03-04 | 1,019 | +37 |
| 2025-03-03 | 993 | +26 |
| 2025-03-02 | 963 | +30 |
| 2025-03-01 | 959 | +4 |
| 2025-02-28 | 949 | +10 |
| 2025-02-27 | 913 | +36 |
| 2025-02-26 | 882 | +31 |
| 2025-02-25 | 847 | +35 |
| 2025-02-24 | 814 | +33 |
| 2025-02-23 | 783 | +31 |
| 2025-02-22 | 777 | +6 |
| 2025-02-21 | 758 | +19 |
| 2025-02-20 | 718 | +40 |
| 2025-02-19 | 0 | +718 |
About
Playbook provides fulfillers with a way to visualize business process workflows in a simple, task-oriented view. This workflow ensures consistent responses to commonly encountered situations. These business process workflows are typically designed with Process Automation Designer.
Note: The following store app is for use with playbooks that have been built using Process Automation Designer. If you are looking for information related to Security Incident Response Playbooks, see the link to Security Incident Response in the supporting links section.
Key Features
Interact with a business workflow in real-time from within any configurable Workspaces within ServiceNow.
- Agents can use Playbooks to create records, update records, upload attachments, and complete tasks across multiple workflow activities.
- You can have multiple Playbooks per record to enable different user access levels to view or take actions at different levels of information across the enterprise.
- You can preview Playbook Experience in real-time while building business process workflows.
- You can have a highly customized user experience provided by the deep integration between Playbooks and other elements in the application.
Version History (21)
v29.5.4
2026-08-07 20:08:47
Changed:
Rebranding: Updated branding in Hybrid agentic activity and Use an AI agent from NowAssist to ServiceNow Otto.
v29.4.2
2026-07-09 17:44:57
Changed:
Increased Questionnaire question character limit from 50 characters to 500 characters.
v29.3.0
2026-06-16 16:06:39
Fixed
The Playbook stage picker header hid stages at 400% browser zoom or 320px viewport width in the CSM/FSM workspace.
A playbook activity was i...
v29.2.1
2026-04-09 16:29:57
Fixed
When triggering a record in a custom layout type, the Playbook portal erroneously displayed a message There are no playbooks available.
HTML...
v29.1.2
2026-03-12 16:51:09
New
The Automation Test Framework (ATF) can now be used to test the Playbook Experience
Reorganization and New fields have been added to the Playb...
v28.7.3
2026-08-07 20:02:40
Changed
Rebranding: Updated branding in Hybrid agentic activity and Use an AI agent from NowAssist to ServiceNow Otto.
v28.6.0
2026-07-09 17:30:38
Changed:
Increased question character limit for Questionnaires from 50 characters to 500 characters.
Fixed:
Improved performance and load time o...
v28.5.2
2026-05-05 15:01:11
New
The Automation Test Framework (ATF) can now be used to test the Playbook Experience
Fixed
Declarative Actions configured on workspac...
v28.4.2
2026-04-09 16:14:10
Fixed
Declarative Actions configured on workspace forms were firing twice in Zurich due to the CLIENT_SCRIPT_EXECUTION_REQUESTED event propagatin...
v28.4.1
2026-03-12 17:15:34
New
AI agent as an activity
Add your own AI agent as an activity while authoring your Playbook and run AI agent during Playbook run time experie...
+ 11 more versions
ID: 8c524e101b6e0010affd0e55cc4bcbed · Published: Aug 2026 · Updated: Sep 09, 2026