Playbook Experience
Visualize and interact with business process workflows in real-time
0 installs
0 reviews
v30.2.8
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-11-01 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-11-01 | 0 | - |
| 187 days of no change | ||
| 2026-04-27 | 4,212 | -4,212 |
| 5 days of no change | ||
| 2026-04-21 | 4,210 | +2 |
| 5 days of no change | ||
| 2026-04-15 | 4,235 | -25 |
| 2026-04-14 | 4,249 | -14 |
| 2026-04-13 | 4,272 | -23 |
| 2026-04-12 | 4,283 | -11 |
| 2026-04-11 | 4,286 | -3 |
| 2026-04-10 | 4,300 | -14 |
| 2026-04-09 | 4,322 | -22 |
| 2026-04-08 | 4,364 | -42 |
| 2026-04-07 | 4,437 | -73 |
| 2026-04-06 | 4,481 | -44 |
| 2026-04-05 | 4,486 | -5 |
| 5 days of no change | ||
| 2026-03-30 | 4,522 | -36 |
| 2026-03-29 | 4,533 | -11 |
| 2026-03-28 | 4,542 | -9 |
| 2026-03-27 | 4,545 | -3 |
| 2026-03-26 | 4,568 | -23 |
| 2026-03-25 | 4,586 | -18 |
| 2026-03-24 | 4,621 | -35 |
| 2026-03-23 | 4,663 | -42 |
| 2026-03-22 | 4,672 | -9 |
| 4 days of no change | ||
| 2026-03-17 | 4,673 | -1 |
| 2 days of no change | ||
| 2026-03-14 | 4,674 | -1 |
| 1 days of no change | ||
| 2026-03-12 | 4,675 | -1 |
| 6 days of no change | ||
| 2026-03-05 | 4,676 | -1 |
| 3 days of no change | ||
| 2026-03-01 | 4,677 | -1 |
| 29 days of no change | ||
| 2026-01-30 | 5,560 | -883 |
| 2026-01-29 | 5,559 | +1 |
| 28 days of no change | ||
| 2025-12-31 | 5,558 | +1 |
| 2025-12-30 | 5,557 | +1 |
| 6 days of no change | ||
| 2025-12-23 | 5,556 | +1 |
| 3 days of no change | ||
| 2025-12-19 | 5,555 | +1 |
| 7 days of no change | ||
| 2025-12-11 | 5,554 | +1 |
| 2025-12-10 | 5,553 | +1 |
| 5 days of no change | ||
| 2025-12-04 | 5,540 | +13 |
| 2025-12-03 | 5,526 | +14 |
| 2025-12-02 | 5,513 | +13 |
| 2025-12-01 | 5,502 | +11 |
| 2025-11-30 | 5,500 | +2 |
| 2025-11-29 | 5,497 | +3 |
| 2025-11-28 | 5,489 | +8 |
| 2025-11-27 | 5,477 | +12 |
| 2025-11-26 | 5,463 | +14 |
| 2025-11-25 | 5,446 | +17 |
| 2025-11-24 | 5,432 | +14 |
| 2025-11-23 | 5,431 | +1 |
| 2025-11-22 | 5,426 | +5 |
| 2025-11-21 | 5,410 | +16 |
| 2025-11-20 | 5,397 | +13 |
| 2025-11-19 | 5,379 | +18 |
| 2025-11-18 | 5,365 | +14 |
| 2025-11-17 | 5,350 | +15 |
| 2025-11-16 | 5,347 | +3 |
| 2025-11-15 | 5,343 | +4 |
| 2025-11-14 | 5,335 | +8 |
| 2025-11-13 | 5,322 | +13 |
| 2025-11-12 | 5,310 | +12 |
| 2025-11-11 | 5,285 | +25 |
| 2025-11-10 | 5,271 | +14 |
| 2025-11-09 | 5,263 | +8 |
| 2025-11-08 | 5,260 | +3 |
| 2025-11-07 | 5,246 | +14 |
| 2025-11-06 | 5,234 | +12 |
| 2025-11-05 | 5,217 | +17 |
| 2025-11-04 | 5,203 | +14 |
| 2025-11-03 | 5,182 | +21 |
| 2025-11-02 | 5,174 | +8 |
| 2025-11-01 | 5,173 | +1 |
| 2025-10-31 | 5,164 | +9 |
| 2025-10-30 | 5,142 | +22 |
| 2025-10-29 | 5,123 | +19 |
| 2025-10-28 | 5,106 | +17 |
| 2025-10-27 | 5,084 | +22 |
| 2025-10-26 | 5,068 | +16 |
| 2025-10-25 | 5,066 | +2 |
| 2025-10-24 | 5,058 | +8 |
| 2025-10-23 | 5,042 | +16 |
| 2025-10-22 | 5,023 | +19 |
| 2025-10-21 | 4,999 | +24 |
| 2025-10-20 | 4,980 | +19 |
| 2025-10-19 | 4,966 | +14 |
| 2025-10-18 | 4,958 | +8 |
| 2025-10-17 | 4,947 | +11 |
| 2025-10-16 | 4,928 | +19 |
| 2025-10-15 | 4,906 | +22 |
| 2025-10-14 | 4,891 | +15 |
| 2025-10-13 | 4,882 | +9 |
| 2025-10-12 | 4,865 | +17 |
| 2025-10-11 | 4,862 | +3 |
| 2025-10-10 | 4,856 | +6 |
| 2025-10-09 | 4,849 | +7 |
| 2025-10-08 | 4,832 | +17 |
| 2025-10-07 | 4,817 | +15 |
| 2025-10-06 | 4,797 | +20 |
| 2025-10-05 | 4,790 | +7 |
| 2025-10-04 | 4,788 | +2 |
| 2025-10-03 | 4,783 | +5 |
| 2025-10-02 | 4,769 | +14 |
| 2025-10-01 | 4,748 | +21 |
| 2025-09-30 | 4,722 | +26 |
| 2025-09-29 | 4,711 | +11 |
| 2025-09-28 | 4,704 | +7 |
| 1 days of no change | ||
| 2025-09-26 | 4,698 | +6 |
| 2025-09-25 | 4,684 | +14 |
| 2025-09-24 | 4,675 | +9 |
| 2025-09-23 | 4,657 | +18 |
| 2025-09-22 | 4,634 | +23 |
| 2025-09-21 | 4,622 | +12 |
| 2025-09-20 | 4,620 | +2 |
| 2025-09-19 | 4,616 | +4 |
| 2025-09-18 | 4,600 | +16 |
| 2025-09-17 | 4,587 | +13 |
| 2025-09-16 | 4,566 | +21 |
| 2025-09-15 | 4,551 | +15 |
| 2025-09-14 | 4,539 | +12 |
| 1 days of no change | ||
| 2025-09-12 | 4,530 | +9 |
| 2025-09-11 | 4,506 | +24 |
| 2025-09-10 | 4,482 | +24 |
| 2025-09-09 | 4,464 | +18 |
| 2025-09-08 | 4,457 | +7 |
| 2025-09-07 | 4,447 | +10 |
| 2025-09-06 | 4,443 | +4 |
| 2025-09-05 | 4,436 | +7 |
| 2025-09-04 | 4,417 | +19 |
| 2025-09-03 | 4,403 | +14 |
| 2025-09-02 | 4,382 | +21 |
| 2025-09-01 | 4,369 | +13 |
| 2025-08-31 | 4,366 | +3 |
| 2025-08-30 | 4,364 | +2 |
| 2025-08-29 | 4,361 | +3 |
| 2025-08-28 | 4,353 | +8 |
| 2025-08-27 | 4,336 | +17 |
| 2025-08-26 | 4,321 | +15 |
| 2025-08-25 | 4,308 | +13 |
| 2025-08-24 | 4,298 | +10 |
| 2025-08-23 | 4,295 | +3 |
| 2025-08-22 | 4,291 | +4 |
| 2025-08-21 | 4,283 | +8 |
| 2025-08-20 | 4,265 | +18 |
| 2025-08-19 | 4,252 | +13 |
| 2025-08-18 | 4,239 | +13 |
| 1 days of no change | ||
| 2025-08-16 | 4,224 | +15 |
| 2025-08-15 | 4,220 | +4 |
| 2025-08-14 | 4,203 | +17 |
| 2025-08-13 | 4,185 | +18 |
| 2025-08-12 | 4,164 | +21 |
| 2025-08-11 | 4,149 | +15 |
| 2025-08-10 | 4,134 | +15 |
| 2025-08-09 | 4,130 | +4 |
| 2025-08-08 | 4,126 | +4 |
| 2025-08-07 | 4,118 | +8 |
| 2025-08-06 | 4,097 | +21 |
| 2025-08-05 | 4,079 | +18 |
| 2025-08-04 | 4,047 | +32 |
| 2025-08-03 | 4,033 | +14 |
| 2025-08-02 | 4,032 | +1 |
| 2025-08-01 | 4,028 | +4 |
| 2025-07-31 | 4,004 | +24 |
| 2025-07-30 | 3,988 | +16 |
| 2025-07-29 | 3,975 | +13 |
| 2025-07-28 | 3,965 | +10 |
| 2025-07-27 | 3,949 | +16 |
| 2025-07-26 | 3,947 | +2 |
| 2025-07-25 | 3,939 | +8 |
| 2025-07-24 | 3,924 | +15 |
| 2025-07-23 | 3,904 | +20 |
| 2025-07-22 | 3,881 | +23 |
| 2025-07-21 | 3,857 | +24 |
| 2025-07-20 | 3,836 | +21 |
| 2025-07-19 | 3,834 | +2 |
| 2025-07-18 | 3,826 | +8 |
| 2025-07-17 | 3,810 | +16 |
| 2025-07-16 | 3,792 | +18 |
| 2025-07-15 | 3,781 | +11 |
| 2025-07-14 | 3,761 | +20 |
| 2025-07-13 | 3,743 | +18 |
| 2025-07-12 | 3,740 | +3 |
| 2025-07-11 | 3,732 | +8 |
| 2025-07-10 | 3,714 | +18 |
| 2025-07-09 | 3,690 | +24 |
| 2025-07-08 | 3,672 | +18 |
| 2025-07-07 | 3,660 | +12 |
| 2025-07-06 | 3,648 | +12 |
| 2025-07-05 | 3,647 | +1 |
| 2025-07-04 | 3,642 | +5 |
| 2025-07-03 | 3,623 | +19 |
| 2025-07-02 | 3,604 | +19 |
| 2025-07-01 | 3,581 | +23 |
| 2025-06-30 | 3,560 | +21 |
| 2025-06-29 | 3,543 | +17 |
| 2025-06-28 | 3,538 | +5 |
| 2025-06-27 | 3,527 | +11 |
| 2025-06-26 | 3,505 | +22 |
| 2025-06-25 | 3,487 | +18 |
| 2025-06-24 | 3,455 | +32 |
| 2025-06-23 | 3,430 | +25 |
| 2025-06-22 | 3,412 | +18 |
| 1 days of no change | ||
| 2025-06-20 | 3,407 | +5 |
| 2025-06-19 | 3,389 | +18 |
| 2025-06-18 | 3,375 | +14 |
| 2025-06-17 | 3,346 | +29 |
| 2025-06-16 | 3,322 | +24 |
| 2025-06-15 | 3,307 | +15 |
| 2025-06-14 | 3,305 | +2 |
| 2025-06-13 | 3,301 | +4 |
| 2025-06-12 | 3,278 | +23 |
| 2025-06-11 | 3,255 | +23 |
| 2025-06-10 | 3,230 | +25 |
| 2025-06-09 | 3,210 | +20 |
| 2025-06-08 | 3,196 | +14 |
| 2025-06-07 | 3,191 | +5 |
| 2025-06-06 | 3,182 | +9 |
| 2025-06-05 | 3,166 | +16 |
| 2025-06-04 | 3,141 | +25 |
| 2025-06-03 | 3,119 | +22 |
| 2025-06-02 | 3,098 | +21 |
| 2025-06-01 | 3,076 | +22 |
| 2025-05-31 | 3,075 | +1 |
| 2025-05-30 | 3,070 | +5 |
| 2025-05-29 | 3,052 | +18 |
| 2025-05-28 | 3,031 | +21 |
| 2025-05-27 | 3,006 | +25 |
| 2025-05-26 | 2,978 | +28 |
| 2025-05-25 | 2,962 | +16 |
| 2025-05-24 | 2,959 | +3 |
| 2025-05-23 | 2,954 | +5 |
| 2025-05-22 | 2,933 | +21 |
| 2025-05-21 | 2,912 | +21 |
| 2025-05-20 | 2,895 | +17 |
| 2025-05-19 | 2,870 | +25 |
| 2025-05-18 | 2,858 | +12 |
| 2025-05-17 | 2,853 | +5 |
| 2025-05-16 | 2,845 | +8 |
| 2025-05-15 | 2,809 | +36 |
| 2025-05-14 | 2,782 | +27 |
| 2025-05-13 | 2,756 | +26 |
| 2025-05-12 | 2,724 | +32 |
| 2025-05-11 | 2,702 | +22 |
| 2025-05-10 | 2,690 | +12 |
| 2025-05-09 | 2,678 | +12 |
| 2025-05-08 | 2,652 | +26 |
| 2025-05-07 | 2,620 | +32 |
| 2025-05-06 | 2,591 | +29 |
| 2025-05-05 | 2,560 | +31 |
| 2025-05-04 | 2,530 | +30 |
| 2025-05-03 | 2,524 | +6 |
| 2025-05-02 | 2,480 | +44 |
| 2025-05-01 | 2,460 | +20 |
| 2025-04-30 | 2,418 | +42 |
| 2025-04-29 | 2,386 | +32 |
| 2025-04-28 | 2,348 | +38 |
| 2025-04-27 | 2,340 | +8 |
| 2025-04-26 | 2,327 | +13 |
| 2025-04-25 | 2,301 | +26 |
| 2025-04-24 | 2,266 | +35 |
| 2025-04-23 | 2,227 | +39 |
| 2025-04-22 | 2,178 | +49 |
| 2025-04-21 | 2,164 | +14 |
| 2025-04-20 | 2,160 | +4 |
| 2025-04-19 | 2,152 | +8 |
| 2025-04-18 | 2,140 | +12 |
| 2025-04-17 | 2,096 | +44 |
| 2025-04-16 | 2,069 | +27 |
| 2025-04-15 | 2,066 | +3 |
| 2025-04-14 | 2,024 | +42 |
| 2025-04-13 | 2,003 | +21 |
| 2025-04-12 | 1,999 | +4 |
| 2025-04-11 | 1,983 | +16 |
| 1 days of no change | ||
| 2025-04-09 | 1,919 | +64 |
| 2025-04-08 | 1,870 | +49 |
| 2025-04-07 | 1,821 | +49 |
| 2025-04-06 | 1,792 | +29 |
| 2025-04-05 | 1,786 | +6 |
| 2025-04-04 | 1,772 | +14 |
| 2025-04-03 | 1,734 | +38 |
| 2025-04-02 | 1,682 | +52 |
| 2025-04-01 | 1,642 | +40 |
| 2025-03-31 | 1,610 | +32 |
| 2025-03-30 | 1,596 | +14 |
| 2025-03-29 | 1,589 | +7 |
| 2025-03-28 | 1,580 | +9 |
| 2025-03-27 | 1,561 | +19 |
| 2025-03-26 | 1,538 | +23 |
| 2025-03-25 | 1,501 | +37 |
| 2025-03-24 | 1,467 | +34 |
| 2025-03-23 | 1,452 | +15 |
| 2025-03-22 | 1,448 | +4 |
| 2025-03-21 | 1,435 | +13 |
| 2 days of no change | ||
| 2025-03-18 | 1,353 | +82 |
| 2025-03-17 | 1,328 | +25 |
| 2025-03-16 | 1,303 | +25 |
| 2025-03-15 | 1,286 | +17 |
| 2025-03-14 | 1,264 | +22 |
| 2025-03-13 | 1,233 | +31 |
| 2025-03-12 | 1,205 | +28 |
| 2025-03-11 | 1,179 | +26 |
| 2025-03-10 | 1,146 | +33 |
| 1 days of no change | ||
| 2025-03-08 | 1,123 | +23 |
| 2025-03-07 | 1,118 | +5 |
| 2025-03-06 | 1,087 | +31 |
| 2025-03-05 | 1,056 | +31 |
| 2025-03-04 | 1,019 | +37 |
| 2025-03-03 | 993 | +26 |
| 2025-03-02 | 963 | +30 |
| 2025-03-01 | 959 | +4 |
| 2025-02-28 | 949 | +10 |
| 2025-02-27 | 913 | +36 |
| 2025-02-26 | 882 | +31 |
| 2025-02-25 | 847 | +35 |
| 2025-02-24 | 814 | +33 |
| 2025-02-23 | 783 | +31 |
| 2025-02-22 | 777 | +6 |
| 2025-02-21 | 758 | +19 |
| 2025-02-20 | 718 | +40 |
| 2025-02-19 | 0 | +718 |
About
Playbook provides fulfillers with a way to visualize business process workflows in a simple, task-oriented view. This workflow ensures consistent responses to commonly encountered situations. These business process workflows are typically designed with Process Automation Designer.
Note: The following store app is for use with playbooks that have been built using Process Automation Designer. If you are looking for information related to Security Incident Response Playbooks, see the link to Security Incident Response in the supporting links section.
Key Features
Interact with a business workflow in real-time from within any configurable workspace in ServiceNow.
- Agents can use playbooks to create and update records, upload attachments, and complete tasks across multiple workflow activities.
- Configure multiple playbooks per record to set different access levels, so users can view or act on information appropriate to their role across the enterprise.
- Preview the playbook experience as you work building your business process workflows.
- Get a tailored user experience through deep integration between playbooks and other parts of the application.
Version History (26)
v30.2.8
2026-10-08 18:17:14
New:
See the ideal path. The stage picker and activity picker now show stages and activities that run only when their conditions are met, so playb...
v30.1.5
2026-09-10 20:58:18
Fixed:
Key accessibility fixes associated with reflow to 200% zoom, keyboard navigation/focus, and screen reader functions
UI fixes to Playb...
v29.7.5
2026-10-08 18:10:51
New:
See the ideal path. The stage picker and activity picker now show stages and activities that run only when their conditions are met, so playb...
v29.6.3
2026-09-10 20:53:47
Playbook authors can preview activity UIs with live sample data in the Playbook builder. Authors can now visualize each interactive activity ...
v29.5.4
2026-08-07 20:08:47
Changed:
Rebranding: Updated branding in Hybrid agentic activity and Use an AI agent from NowAssist to ServiceNow Otto.
v29.4.2
2026-07-09 17:44:57
Changed:
Increased Questionnaire question character limit from 50 characters to 500 characters.
v29.3.0
2026-06-16 16:06:39
Fixed
The Playbook stage picker header hid stages at 400% browser zoom or 320px viewport width in the CSM/FSM workspace.
A playbook activity was i...
v29.2.1
2026-04-09 16:29:57
Fixed
When triggering a record in a custom layout type, the Playbook portal erroneously displayed a message There are no playbooks available.
HTML...
v29.1.2
2026-03-12 16:51:09
New
The Automation Test Framework (ATF) can now be used to test the Playbook Experience
Reorganization and New fields have been added to the Playb...
v28.8.3
2026-09-10 19:45:59
New
Hybrid agentic activity now supports ServiceNow Otto agents. Users can initiate and manage hybrid agentic activities using ServiceNow O...
+ 16 more versions
ID: 8c524e101b6e0010affd0e55cc4bcbed · Published: Oct 2026 · Updated: Nov 01, 2026