ServiceNow Voice
ServiceNow Voice core framework for Amazon Connect and contact center integration (previously known as Cloud Call Center)
0 installs
0 reviews
v5.0.4
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
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About
ServiceNow Voice is the central framework that works with the Amazon Connect Integration for ServiceNow Voice and other call center providers. It also integrates with ITSM/CSM applications to create voice-enabled employee experience, enhance agent productivity, and provide management with reporting insights and coaching opportunities.
Key Features
This framework serves as the backbone for integrating call center providers with ServiceNow.
Version History (4)
v5.0.4
2026-08-07 19:26:24
Changed:
Updated security directives.
v5.0.1
2026-02-06 01:46:30
New in this Release:
Introduction of security features:
disable updates to read-only field for Amazon Connect instance ID
requirement for core ad...
v4.8.3
2025-07-31 15:40:35
New in this release:
Provides security feature for authenticated access control.
v4.8.0
2024-11-07 15:13:25
New:
Call summarization: Support for outbound call and support when real time transcript is not available.
ID: 386e7622db9984104e13f23aaf9619ff · Published: Aug 2026 · Updated: Sep 09, 2026