ITSM Virtual Agent Conversations
Purpose-built IT service management conversations to help your organization quickly deploy automated self-service experiences.
0 installs
0 reviews
v9.3.5
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 1,284 | -1,284 |
| 143 days of no change | ||
| 2025-12-04 | 1,278 | +6 |
| 2025-12-03 | 1,274 | +4 |
| 2025-12-02 | 1,267 | +7 |
| 2025-12-01 | 1,262 | +5 |
| 1 days of no change | ||
| 2025-11-29 | 1,261 | +1 |
| 1 days of no change | ||
| 2025-11-27 | 1,260 | +1 |
| 2025-11-26 | 1,256 | +4 |
| 2025-11-25 | 1,249 | +7 |
| 2025-11-24 | 1,244 | +5 |
| 1 days of no change | ||
| 2025-11-22 | 1,242 | +2 |
| 2025-11-21 | 1,238 | +4 |
| 2025-11-20 | 1,235 | +3 |
| 2025-11-19 | 1,233 | +2 |
| 2025-11-18 | 1,230 | +3 |
| 2025-11-17 | 1,225 | +5 |
| 2 days of no change | ||
| 2025-11-14 | 1,224 | +1 |
| 2025-11-13 | 1,221 | +3 |
| 2025-11-12 | 1,215 | +6 |
| 2025-11-11 | 1,209 | +6 |
| 2025-11-10 | 1,202 | +7 |
| 1 days of no change | ||
| 2025-11-08 | 1,197 | +5 |
| 2025-11-07 | 1,196 | +1 |
| 2025-11-06 | 1,194 | +2 |
| 2025-11-05 | 1,192 | +2 |
| 2025-11-04 | 1,184 | +8 |
| 2025-11-03 | 1,174 | +10 |
| 2025-11-02 | 1,172 | +2 |
| 2 days of no change | ||
| 2025-10-30 | 1,166 | +6 |
| 2025-10-29 | 1,160 | +6 |
| 2025-10-28 | 1,158 | +2 |
| 2025-10-27 | 1,151 | +7 |
| 2025-10-26 | 1,146 | +5 |
| 2025-10-25 | 1,144 | +2 |
| 1 days of no change | ||
| 2025-10-23 | 1,136 | +8 |
| 2025-10-22 | 1,128 | +8 |
| 2025-10-21 | 1,122 | +6 |
| 2025-10-20 | 1,111 | +11 |
| 2025-10-19 | 1,107 | +4 |
| 2025-10-18 | 1,097 | +10 |
| 2025-10-17 | 1,089 | +8 |
| 2025-10-16 | 1,083 | +6 |
| 2025-10-15 | 1,076 | +7 |
| 2025-10-14 | 1,069 | +7 |
| 2025-10-13 | 1,063 | +6 |
| 2025-10-12 | 1,062 | +1 |
| 2 days of no change | ||
| 2025-10-09 | 1,058 | +4 |
| 2025-10-08 | 1,049 | +9 |
| 2025-10-07 | 1,044 | +5 |
| 2025-10-06 | 1,037 | +7 |
| 2025-10-05 | 1,030 | +7 |
| 2025-10-04 | 1,029 | +1 |
| 2025-10-03 | 1,027 | +2 |
| 2025-10-02 | 1,018 | +9 |
| 2025-10-01 | 1,009 | +9 |
| 2025-09-30 | 1,001 | +8 |
| 2025-09-29 | 997 | +4 |
| 2025-09-28 | 996 | +1 |
| 1 days of no change | ||
| 2025-09-26 | 995 | +1 |
| 1 days of no change | ||
| 2025-09-24 | 991 | +4 |
| 2025-09-23 | 987 | +4 |
| 2025-09-22 | 985 | +2 |
| 2025-09-21 | 984 | +1 |
| 2 days of no change | ||
| 2025-09-18 | 980 | +4 |
| 2025-09-17 | 976 | +4 |
| 1 days of no change | ||
| 2025-09-15 | 970 | +6 |
| 2025-09-14 | 967 | +3 |
| 2025-09-13 | 966 | +1 |
| 1 days of no change | ||
| 2025-09-11 | 963 | +3 |
| 2025-09-10 | 959 | +4 |
| 2025-09-09 | 955 | +4 |
| 2025-09-08 | 952 | +3 |
| 2025-09-07 | 945 | +7 |
| 1 days of no change | ||
| 2025-09-05 | 944 | +1 |
| 2025-09-04 | 940 | +4 |
| 2025-09-03 | 938 | +2 |
| 2025-09-02 | 931 | +7 |
| 1 days of no change | ||
| 2025-08-31 | 930 | +1 |
| 1 days of no change | ||
| 2025-08-29 | 929 | +1 |
| 2025-08-28 | 927 | +2 |
| 2025-08-27 | 925 | +2 |
| 2025-08-26 | 921 | +4 |
| 2025-08-25 | 919 | +2 |
| 2025-08-24 | 917 | +2 |
| 2 days of no change | ||
| 2025-08-21 | 915 | +2 |
| 2025-08-20 | 914 | +1 |
| 2025-08-19 | 910 | +4 |
| 2025-08-18 | 908 | +2 |
| 1 days of no change | ||
| 2025-08-16 | 902 | +6 |
| 1 days of no change | ||
| 2025-08-14 | 899 | +3 |
| 2025-08-13 | 896 | +3 |
| 2025-08-12 | 893 | +3 |
| 2025-08-11 | 892 | +1 |
| 2025-08-10 | 887 | +5 |
| 2 days of no change | ||
| 2025-08-07 | 886 | +1 |
| 1 days of no change | ||
| 2025-08-05 | 881 | +5 |
| 2025-08-04 | 877 | +4 |
| 2025-08-03 | 876 | +1 |
| 1 days of no change | ||
| 2025-08-01 | 875 | +1 |
| 2025-07-31 | 871 | +4 |
| 2025-07-30 | 868 | +3 |
| 2025-07-29 | 865 | +3 |
| 2025-07-28 | 862 | +3 |
| 2025-07-27 | 861 | +1 |
| 1 days of no change | ||
| 2025-07-25 | 859 | +2 |
| 2025-07-24 | 853 | +6 |
| 2025-07-23 | 848 | +5 |
| 2025-07-22 | 841 | +7 |
| 2025-07-21 | 838 | +3 |
| 2025-07-20 | 834 | +4 |
| 2025-07-19 | 832 | +2 |
| 1 days of no change | ||
| 2025-07-17 | 828 | +4 |
| 2025-07-16 | 825 | +3 |
| 2025-07-15 | 824 | +1 |
| 2025-07-14 | 820 | +4 |
| 2025-07-13 | 816 | +4 |
| 1 days of no change | ||
| 2025-07-11 | 815 | +1 |
| 2025-07-10 | 813 | +2 |
| 2025-07-09 | 805 | +8 |
| 2025-07-08 | 799 | +6 |
| 2025-07-07 | 795 | +4 |
| 2025-07-06 | 793 | +2 |
| 2 days of no change | ||
| 2025-07-03 | 789 | +4 |
| 2025-07-02 | 785 | +4 |
| 2025-07-01 | 779 | +6 |
| 2025-06-30 | 773 | +6 |
| 2025-06-29 | 772 | +1 |
| 1 days of no change | ||
| 2025-06-27 | 771 | +1 |
| 2025-06-26 | 761 | +10 |
| 2025-06-25 | 757 | +4 |
| 2025-06-24 | 754 | +3 |
| 2025-06-23 | 752 | +2 |
| 2025-06-22 | 749 | +3 |
| 2025-06-21 | 748 | +1 |
| 1 days of no change | ||
| 2025-06-19 | 746 | +2 |
| 2025-06-18 | 742 | +4 |
| 2025-06-17 | 736 | +6 |
| 2025-06-16 | 734 | +2 |
| 2025-06-15 | 731 | +3 |
| 2 days of no change | ||
| 2025-06-12 | 730 | +1 |
| 2025-06-11 | 729 | +1 |
| 2025-06-10 | 727 | +2 |
| 2025-06-09 | 724 | +3 |
| 2025-06-08 | 721 | +3 |
| 2025-06-07 | 720 | +1 |
| 2025-06-06 | 718 | +2 |
| 2025-06-05 | 706 | +12 |
| 2025-06-04 | 701 | +5 |
| 2025-06-03 | 699 | +2 |
| 2025-06-02 | 697 | +2 |
| 2025-06-01 | 692 | +5 |
| 2 days of no change | ||
| 2025-05-29 | 691 | +1 |
| 2025-05-28 | 689 | +2 |
| 2025-05-27 | 687 | +2 |
| 2025-05-26 | 681 | +6 |
| 3 days of no change | ||
| 2025-05-22 | 679 | +2 |
| 2025-05-21 | 674 | +5 |
| 2025-05-20 | 673 | +1 |
| 2025-05-19 | 671 | +2 |
| 2025-05-18 | 666 | +5 |
| 2 days of no change | ||
| 2025-05-15 | 662 | +4 |
| 2025-05-14 | 659 | +3 |
| 2025-05-13 | 658 | +1 |
| 2025-05-12 | 656 | +2 |
| 2025-05-11 | 655 | +1 |
| 1 days of no change | ||
| 2025-05-09 | 572 | +83 |
| 2025-05-08 | 571 | +1 |
| 2025-05-07 | 568 | +3 |
| 2 days of no change | ||
| 2025-05-04 | 566 | +2 |
| 1 days of no change | ||
| 2025-05-02 | 564 | +2 |
| 2025-05-01 | 560 | +4 |
| 2025-04-30 | 553 | +7 |
| 2025-04-29 | 549 | +4 |
| 2025-04-28 | 542 | +7 |
| 2025-04-27 | 541 | +1 |
| 2025-04-26 | 540 | +1 |
| 2025-04-25 | 539 | +1 |
| 2025-04-24 | 530 | +9 |
| 2025-04-23 | 519 | +11 |
| 2025-04-22 | 511 | +8 |
| 2025-04-21 | 510 | +1 |
| 1 days of no change | ||
| 2025-04-19 | 507 | +3 |
| 2025-04-18 | 503 | +4 |
| 2025-04-17 | 494 | +9 |
| 2025-04-16 | 489 | +5 |
| 2025-04-15 | 488 | +1 |
| 2025-04-14 | 482 | +6 |
| 2025-04-13 | 476 | +6 |
| 2025-04-12 | 474 | +2 |
| 1 days of no change | ||
| 2025-04-10 | 470 | +4 |
| 2025-04-09 | 461 | +9 |
| 2025-04-08 | 455 | +6 |
| 2025-04-07 | 444 | +11 |
| 2025-04-06 | 436 | +8 |
| 1 days of no change | ||
| 2025-04-04 | 434 | +2 |
| 2025-04-03 | 428 | +6 |
| 2025-04-02 | 418 | +10 |
| 2025-04-01 | 409 | +9 |
| 2025-03-31 | 399 | +10 |
| 2 days of no change | ||
| 2025-03-28 | 398 | +1 |
| 2025-03-27 | 396 | +2 |
| 2025-03-26 | 395 | +1 |
| 1 days of no change | ||
| 2025-03-24 | 393 | +2 |
| 2 days of no change | ||
| 2025-03-21 | 388 | +5 |
| 2 days of no change | ||
| 2025-03-18 | 385 | +3 |
| 2025-03-17 | 379 | +6 |
| 2025-03-16 | 376 | +3 |
| 1 days of no change | ||
| 2025-03-14 | 372 | +4 |
| 2025-03-13 | 370 | +2 |
| 2025-03-12 | 368 | +2 |
| 2025-03-11 | 365 | +3 |
| 2025-03-10 | 362 | +3 |
| 2025-03-09 | 361 | +1 |
| 1 days of no change | ||
| 2025-03-07 | 360 | +1 |
| 2025-03-06 | 359 | +1 |
| 1 days of no change | ||
| 2025-03-04 | 355 | +4 |
| 2025-03-03 | 352 | +3 |
| 2025-03-02 | 350 | +2 |
| 2025-03-01 | 349 | +1 |
| 1 days of no change | ||
| 2025-02-27 | 348 | +1 |
| 2025-02-26 | 347 | +1 |
| 1 days of no change | ||
| 2025-02-24 | 345 | +2 |
| 2025-02-23 | 343 | +2 |
| 2025-02-22 | 342 | +1 |
| 2025-02-21 | 341 | +1 |
| 2025-02-20 | 339 | +2 |
| 2025-02-19 | 1 | +338 |
About
Get instant resolution to repetitive IT service tasks and requests with ITSM Virtual Agent - an automated, conversational chatbot that understands natural human language. ITSM Virtual Agent provides customers and employees with a 24/7 self-service experience that meets users where they are to deflect tickets, reduce call volumes, and automate common requests, freeing IT staff to work on more meaningful tasks while increasing employee satisfaction and productivity. ITSM Virtual Agent Conversations include common IT conversation workflows to help you accelerate the deployment of your ITSM Virtual Agent.
Key Features
ITSM Virtual Agent includes several predefined topic conversations designed to help your users complete common IT-related tasks. These topics are focused around four key categories:
- IT Self-Service
- IT Issues
- ITSM Fulfiller
- ITSM Actionable Notifications
Issue Auto Resolution feature provides the ability to proactively deflect common ITSM incidents to ITSM Virtual Agent. Virtual Agent will initiate a conversation with an end user after they submit an incident through a non-conversational service channel, if an existing ITSM Virtual Agent conversation can resolve the issue.
Version History (5)
v9.3.5
2026-09-08 21:32:18
Fixed
Broken actionable notification content for Knowledge Base approval.
HTML sanitization in the Check IT Ticket Status topic template.
Fixed t...
v9.3.2
2026-03-12 16:53:02
Fixed
GlideDateTime objects display inconsistent date formats when queried across different records in the same table.
v9.3.1
2025-12-11 15:23:53
Fixed
Fixed Virtual Agent templates appearing on incident forms.
Removed
Remove deprecated Virtual Agent topic: “Get Password Reset Lin...
v9.2.4
2025-05-01 12:34:01
New
Changed
Fixed
Minor defects
Removed
v9.2.3
2024-11-07 13:52:29
New
Changed
Fixed
Error while publishing the "Add Comment To Incident" topic.
Removed
ID: 134450a0b3781300787162ac16a8dc1e · Published: Sep 2026 · Updated: Sep 09, 2026