Operational and experience data unite for an insight-driven employee experience with Intuitive Service Desk. EY, ServiceNow, and Qualtrics experts unlock powerful employee insights to offer intuitive interactions, build deeper relationships—and connect to business outcomes and value. This offering applies a proactive approach to change management by automating mission critical processes with digital IT, HR, and employee workflow capabilities—resulting in higher adoption levels and better ROI.

Results/Outcomes:

* Get dynamic, ​real-time insights. Close data gaps with best-in-class, always-on listening capabilities powered by an intuitive service desk ecosystem.​​
* Deliver enhanced​ worker experiences. Gain a comprehensive view of and understanding into the employee journey to improve experiences and put humans at the center.​​
* Drive long-term ​business value. Maximize the value of your tech investments with innovative approaches that reduce costs and improve productivity.​

Functional features:

* Single insight dashboard
* Internal use cases for transformative experiences and continued improvement

Technical features:

* Prebuilt integrations between the Now Platform and Qualtrics working together in concert with core operating technologies​