Recommended Actions for Service
Show recommendations for case records in the workspace.
0 installs
0 reviews
v33.0.1
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-10-29 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-10-29 | 0 | - |
| 184 days of no change | ||
| 2026-04-27 | 607 | -607 |
| 55 days of no change | ||
| 2026-03-02 | 606 | +1 |
| 35 days of no change | ||
| 2026-01-25 | 605 | +1 |
| 9 days of no change | ||
| 2026-01-15 | 604 | +1 |
| 41 days of no change | ||
| 2025-12-04 | 603 | +1 |
| 1 days of no change | ||
| 2025-12-02 | 602 | +1 |
| 2025-12-01 | 601 | +1 |
| 1 days of no change | ||
| 2025-11-29 | 600 | +1 |
| 1 days of no change | ||
| 2025-11-27 | 599 | +1 |
| 5 days of no change | ||
| 2025-11-21 | 598 | +1 |
| 2025-11-20 | 597 | +1 |
| 2025-11-19 | 596 | +1 |
| 2025-11-18 | 592 | +4 |
| 2025-11-17 | 591 | +1 |
| 2 days of no change | ||
| 2025-11-14 | 590 | +1 |
| 2025-11-13 | 589 | +1 |
| 1 days of no change | ||
| 2025-11-11 | 588 | +1 |
| 2025-11-10 | 586 | +2 |
| 2 days of no change | ||
| 2025-11-07 | 585 | +1 |
| 1 days of no change | ||
| 2025-11-05 | 584 | +1 |
| 2025-11-04 | 583 | +1 |
| 2025-11-03 | 582 | +1 |
| 2 days of no change | ||
| 2025-10-31 | 580 | +2 |
| 2025-10-30 | 576 | +4 |
| 2025-10-29 | 575 | +1 |
| 2025-10-28 | 574 | +1 |
| 1 days of no change | ||
| 2025-10-26 | 573 | +1 |
| 2025-10-25 | 572 | +1 |
| 1 days of no change | ||
| 2025-10-23 | 569 | +3 |
| 2025-10-22 | 568 | +1 |
| 2025-10-21 | 567 | +1 |
| 2025-10-20 | 566 | +1 |
| 2025-10-19 | 565 | +1 |
| 1 days of no change | ||
| 2025-10-17 | 564 | +1 |
| 2025-10-16 | 562 | +2 |
| 3 days of no change | ||
| 2025-10-12 | 561 | +1 |
| 1 days of no change | ||
| 2025-10-10 | 559 | +2 |
| 2025-10-09 | 558 | +1 |
| 2025-10-08 | 555 | +3 |
| 2 days of no change | ||
| 2025-10-05 | 554 | +1 |
| 2 days of no change | ||
| 2025-10-02 | 553 | +1 |
| 1 days of no change | ||
| 2025-09-30 | 550 | +3 |
| 1 days of no change | ||
| 2025-09-28 | 548 | +2 |
| 2025-09-27 | 547 | +1 |
| 8 days of no change | ||
| 2025-09-18 | 546 | +1 |
| 1 days of no change | ||
| 2025-09-16 | 545 | +1 |
| 2025-09-15 | 543 | +2 |
| 3 days of no change | ||
| 2025-09-11 | 542 | +1 |
| 2025-09-10 | 541 | +1 |
| 2025-09-09 | 539 | +2 |
| 2 days of no change | ||
| 2025-09-06 | 538 | +1 |
| 1 days of no change | ||
| 2025-09-04 | 537 | +1 |
| 2025-09-03 | 534 | +3 |
| 4 days of no change | ||
| 2025-08-29 | 533 | +1 |
| 1 days of no change | ||
| 2025-08-27 | 531 | +2 |
| 2025-08-26 | 530 | +1 |
| 2025-08-25 | 529 | +1 |
| 2025-08-24 | 528 | +1 |
| 2025-08-23 | 527 | +1 |
| 2025-08-22 | 526 | +1 |
| 2 days of no change | ||
| 2025-08-19 | 525 | +1 |
| 5 days of no change | ||
| 2025-08-13 | 524 | +1 |
| 1 days of no change | ||
| 2025-08-11 | 523 | +1 |
| 1 days of no change | ||
| 2025-08-09 | 521 | +2 |
| 3 days of no change | ||
| 2025-08-05 | 520 | +1 |
| 2025-08-04 | 519 | +1 |
| 2025-08-03 | 517 | +2 |
| 2 days of no change | ||
| 2025-07-31 | 516 | +1 |
| 2025-07-30 | 514 | +2 |
| 2025-07-29 | 513 | +1 |
| 1 days of no change | ||
| 2025-07-27 | 512 | +1 |
| 7 days of no change | ||
| 2025-07-19 | 511 | +1 |
| 2025-07-18 | 510 | +1 |
| 1 days of no change | ||
| 2025-07-16 | 508 | +2 |
| 6 days of no change | ||
| 2025-07-09 | 506 | +2 |
| 2025-07-08 | 505 | +1 |
| 1 days of no change | ||
| 2025-07-06 | 504 | +1 |
| 4 days of no change | ||
| 2025-07-01 | 502 | +2 |
| 3 days of no change | ||
| 2025-06-27 | 501 | +1 |
| 2025-06-26 | 500 | +1 |
| 3 days of no change | ||
| 2025-06-22 | 499 | +1 |
| 2 days of no change | ||
| 2025-06-19 | 498 | +1 |
| 2025-06-18 | 497 | +1 |
| 2 days of no change | ||
| 2025-06-15 | 495 | +2 |
| 9 days of no change | ||
| 2025-06-05 | 494 | +1 |
| 2025-06-04 | 493 | +1 |
| 2025-06-03 | 492 | +1 |
| 2025-06-02 | 490 | +2 |
| 4 days of no change | ||
| 2025-05-28 | 489 | +1 |
| 1 days of no change | ||
| 2025-05-26 | 487 | +2 |
| 3 days of no change | ||
| 2025-05-22 | 486 | +1 |
| 2025-05-21 | 484 | +2 |
| 2025-05-20 | 483 | +1 |
| 2025-05-19 | 482 | +1 |
| 4 days of no change | ||
| 2025-05-14 | 481 | +1 |
| 2025-05-13 | 478 | +3 |
| 3 days of no change | ||
| 2025-05-09 | 476 | +2 |
| 2025-05-08 | 475 | +1 |
| 2025-05-07 | 473 | +2 |
| 2025-05-06 | 472 | +1 |
| 2025-05-05 | 471 | +1 |
| 2 days of no change | ||
| 2025-05-02 | 469 | +2 |
| 2025-05-01 | 468 | +1 |
| 2025-04-30 | 465 | +3 |
| 2025-04-29 | 463 | +2 |
| 2025-04-28 | 462 | +1 |
| 2 days of no change | ||
| 2025-04-25 | 460 | +2 |
| 2025-04-24 | 450 | +10 |
| 1 days of no change | ||
| 2025-04-22 | 449 | +1 |
| 2025-04-21 | 447 | +2 |
| 1 days of no change | ||
| 2025-04-19 | 446 | +1 |
| 2025-04-18 | 445 | +1 |
| 2025-04-17 | 443 | +2 |
| 2025-04-16 | 439 | +4 |
| 1 days of no change | ||
| 2025-04-14 | 437 | +2 |
| 2025-04-13 | 436 | +1 |
| 1 days of no change | ||
| 2025-04-11 | 434 | +2 |
| 1 days of no change | ||
| 2025-04-09 | 429 | +5 |
| 2025-04-08 | 423 | +6 |
| 2025-04-07 | 421 | +2 |
| 2025-04-06 | 416 | +5 |
| 2025-04-05 | 415 | +1 |
| 2025-04-04 | 411 | +4 |
| 2 days of no change | ||
| 2025-04-01 | 396 | +15 |
| 2025-03-31 | 395 | +1 |
| 2 days of no change | ||
| 2025-03-28 | 394 | +1 |
| 2025-03-27 | 393 | +1 |
| 2025-03-26 | 391 | +2 |
| 2025-03-25 | 389 | +2 |
| 1 days of no change | ||
| 2025-03-23 | 384 | +5 |
| 1 days of no change | ||
| 2025-03-21 | 383 | +1 |
| 2 days of no change | ||
| 2025-03-18 | 375 | +8 |
| 2025-03-17 | 373 | +2 |
| 2025-03-16 | 370 | +3 |
| 2 days of no change | ||
| 2025-03-13 | 369 | +1 |
| 2025-03-12 | 367 | +2 |
| 2025-03-11 | 365 | +2 |
| 1 days of no change | ||
| 2025-03-09 | 364 | +1 |
| 2 days of no change | ||
| 2025-03-06 | 360 | +4 |
| 2025-03-05 | 359 | +1 |
| 1 days of no change | ||
| 2025-03-03 | 358 | +1 |
| 3 days of no change | ||
| 2025-02-27 | 355 | +3 |
| 2025-02-26 | 352 | +3 |
| 1 days of no change | ||
| 2025-02-24 | 351 | +1 |
| 2025-02-23 | 350 | +1 |
| 1 days of no change | ||
| 2025-02-21 | 349 | +1 |
| 1 days of no change | ||
| 2025-02-19 | 346 | +3 |
| 2025-02-18 | 344 | +2 |
| 2025-02-17 | 341 | +3 |
| 2 days of no change | ||
| 2025-02-14 | 340 | +1 |
| 2025-02-13 | 339 | +1 |
| 1 days of no change | ||
| 2025-02-11 | 338 | +1 |
| 1 days of no change | ||
| 2025-02-09 | 337 | +1 |
| 2 days of no change | ||
| 2025-02-06 | 335 | +2 |
| 2025-02-05 | 333 | +2 |
| 2025-02-04 | 332 | +1 |
| 2025-02-03 | 329 | +3 |
| 2 days of no change | ||
| 2025-01-31 | 327 | +2 |
| 2025-01-30 | 325 | +2 |
| 1 days of no change | ||
| 2025-01-28 | 319 | +6 |
| 1 days of no change | ||
| 2025-01-26 | 316 | +3 |
| 2025-01-25 | 315 | +1 |
| 7 days of no change | ||
| 2025-01-17 | 310 | +5 |
| 6 days of no change | ||
| 2025-01-10 | 302 | +8 |
| 7 days of no change | ||
| 2025-01-02 | 296 | +6 |
| 63 days of no change | ||
| 2024-10-30 | 251 | +45 |
About
Recommended Actions for Service provides predefined guidances and recommendation context records tailored for Customer Service. This app also provides workspace configurations that display recommended actions in the contextual side panel without the need for admin configuration.
Key Features
- Case context record is provided with the application.
- Show recommended actions for a case record in the CSM Configurable Workspace without any additional setup.
Version History (6)
v33.0.1
2026-10-08 17:19:47
New:
Actionable guidance is now available for recommended actions in contextual search. Users interacting with the CRM AI Native Workspace can now...
v32.0.6
2026-09-10 19:46:16
New
Recommended actions now support new guidances - "Attach Knowledge" and "Relevant Case" for AI Search results that will surface on CRM workspace.
v31.0.2
2026-04-09 14:54:38
New:
Introduced relevancy score support for the Case resolution guidance.
Changed:
Renamed the app to Recommended Actions for Service.
v30.0.1
2025-07-31 15:40:40
Made enhancements to support asynchronous loading of Recommended actions in the CSM/FSM Configurable Workspace.
v29.0.1
2025-05-01 14:47:13
Replaced Agent Assist with RA– AI Search on Agent Workspace Case and Interaction pages for zboot customers
Added Catalog items as a part of search...
v28.0.0
2025-01-30 16:17:40
New guidances for case, incident, problem and change request.
Added search result mapping records for the case context to map to a default guidance.
ID: 469106e153231010df5dddeeff7b12a9 · Published: Oct 2026 · Updated: Oct 29, 2026