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Customer Data Models for B2B2C

Customer Data Models for B2B2C

by Service-now.com

Support complex business models with multi-level customer relationships

0 installs 0 reviews v2.2.0 Scoped Application Free-ish (consumes 1 tables) 1 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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2026-09-09 0 -
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2026-04-27 57 -57
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About

Customer Data Models for B2B2C (business-to-business-to-consumer) allow organizations across industries to easily configure multi-level customer relationships that enable them to trace case flows from business customers to their end customers. With the B2B2C model, you can support business customers who, in turn, serve the end consumer. This model can be used to support:

- Employees of a business customer
- End consumers of a business customer

Key Features

- Enable customer service managers and agents to associate consumers to accounts, create sold products/install bases, and create cases for account consumers.
- Enable account consumers to view install bases/sold products and create cases from the customer portal.
- Enable contacts and partners to view install bases/sold products/cases, and create cases for account consumers.

Version History (3)
v2.2.0 2026-03-12 16:56:43
New: Granular admin roles: Added new granular admin roles to enable targeted permission assignments based on functional responsibilities, repl...
v2.1.0 2025-07-31 15:36:08
New Enhanced the Account Consumer (sn_acct_consumer_account_consumer) table security by adding Deny Unless ACLs for Delete and Report View operat...
v2.0.0 2025-01-30 16:11:16
New Enhanced the Account Consumer (sn_acct_consumer_account_consumer) table security by adding deny ACLs. Implemented the declarative responsibili...
ID: cdd5b05565a6a410f87774d7193784cd · Published: Mar 2026 · Updated: Sep 09, 2026