ITSM NLU Model for Virtual Agent Conversations
NLU Model for ITSM Virtual Agent Conversations
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v8.2.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 1,583 | -1,583 |
| 143 days of no change | ||
| 2025-12-04 | 1,579 | +4 |
| 2025-12-03 | 1,575 | +4 |
| 2025-12-02 | 1,567 | +8 |
| 2025-12-01 | 1,562 | +5 |
| 1 days of no change | ||
| 2025-11-29 | 1,560 | +2 |
| 2025-11-28 | 1,558 | +2 |
| 2025-11-27 | 1,557 | +1 |
| 2025-11-26 | 1,552 | +5 |
| 2025-11-25 | 1,542 | +10 |
| 2025-11-24 | 1,539 | +3 |
| 2025-11-23 | 1,538 | +1 |
| 2025-11-22 | 1,536 | +2 |
| 2025-11-21 | 1,529 | +7 |
| 2025-11-20 | 1,525 | +4 |
| 2025-11-19 | 1,521 | +4 |
| 2025-11-18 | 1,517 | +4 |
| 2025-11-17 | 1,510 | +7 |
| 2 days of no change | ||
| 2025-11-14 | 1,509 | +1 |
| 2025-11-13 | 1,505 | +4 |
| 2025-11-12 | 1,499 | +6 |
| 2025-11-11 | 1,492 | +7 |
| 2025-11-10 | 1,485 | +7 |
| 1 days of no change | ||
| 2025-11-08 | 1,479 | +6 |
| 2025-11-07 | 1,475 | +4 |
| 2025-11-06 | 1,472 | +3 |
| 2025-11-05 | 1,469 | +3 |
| 2025-11-04 | 1,461 | +8 |
| 2025-11-03 | 1,449 | +12 |
| 2025-11-02 | 1,443 | +6 |
| 2 days of no change | ||
| 2025-10-30 | 1,436 | +7 |
| 2025-10-29 | 1,429 | +7 |
| 2025-10-28 | 1,426 | +3 |
| 2025-10-27 | 1,421 | +5 |
| 2025-10-26 | 1,417 | +4 |
| 2025-10-25 | 1,414 | +3 |
| 1 days of no change | ||
| 2025-10-23 | 1,407 | +7 |
| 2025-10-22 | 1,397 | +10 |
| 2025-10-21 | 1,388 | +9 |
| 2025-10-20 | 1,378 | +10 |
| 2025-10-19 | 1,374 | +4 |
| 2025-10-18 | 1,363 | +11 |
| 2025-10-17 | 1,356 | +7 |
| 2025-10-16 | 1,347 | +9 |
| 2025-10-15 | 1,339 | +8 |
| 2025-10-14 | 1,333 | +6 |
| 2025-10-13 | 1,327 | +6 |
| 2025-10-12 | 1,326 | +1 |
| 2 days of no change | ||
| 2025-10-09 | 1,321 | +5 |
| 2025-10-08 | 1,313 | +8 |
| 2025-10-07 | 1,306 | +7 |
| 2025-10-06 | 1,298 | +8 |
| 2025-10-05 | 1,290 | +8 |
| 2025-10-04 | 1,289 | +1 |
| 2025-10-03 | 1,287 | +2 |
| 2025-10-02 | 1,277 | +10 |
| 2025-10-01 | 1,269 | +8 |
| 2025-09-30 | 1,260 | +9 |
| 2025-09-29 | 1,255 | +5 |
| 2025-09-28 | 1,254 | +1 |
| 2025-09-27 | 1,253 | +1 |
| 2025-09-26 | 1,252 | +1 |
| 2025-09-25 | 1,251 | +1 |
| 2025-09-24 | 1,247 | +4 |
| 2025-09-23 | 1,240 | +7 |
| 2025-09-22 | 1,236 | +4 |
| 2025-09-21 | 1,235 | +1 |
| 1 days of no change | ||
| 2025-09-19 | 1,234 | +1 |
| 2025-09-18 | 1,227 | +7 |
| 2025-09-17 | 1,221 | +6 |
| 2025-09-16 | 1,218 | +3 |
| 2025-09-15 | 1,211 | +7 |
| 2025-09-14 | 1,206 | +5 |
| 2025-09-13 | 1,205 | +1 |
| 2025-09-12 | 1,203 | +2 |
| 2025-09-11 | 1,200 | +3 |
| 2025-09-10 | 1,192 | +8 |
| 2025-09-09 | 1,185 | +7 |
| 2025-09-08 | 1,181 | +4 |
| 2025-09-07 | 1,174 | +7 |
| 1 days of no change | ||
| 2025-09-05 | 1,173 | +1 |
| 2025-09-04 | 1,167 | +6 |
| 2025-09-03 | 1,164 | +3 |
| 2025-09-02 | 1,156 | +8 |
| 1 days of no change | ||
| 2025-08-31 | 1,155 | +1 |
| 1 days of no change | ||
| 2025-08-29 | 1,154 | +1 |
| 2025-08-28 | 1,151 | +3 |
| 2025-08-27 | 1,145 | +6 |
| 2025-08-26 | 1,142 | +3 |
| 2025-08-25 | 1,138 | +4 |
| 2025-08-24 | 1,136 | +2 |
| 2 days of no change | ||
| 2025-08-21 | 1,132 | +4 |
| 2025-08-20 | 1,129 | +3 |
| 2025-08-19 | 1,125 | +4 |
| 2025-08-18 | 1,120 | +5 |
| 1 days of no change | ||
| 2025-08-16 | 1,114 | +6 |
| 1 days of no change | ||
| 2025-08-14 | 1,110 | +4 |
| 2025-08-13 | 1,105 | +5 |
| 2025-08-12 | 1,101 | +4 |
| 2025-08-11 | 1,099 | +2 |
| 2025-08-10 | 1,093 | +6 |
| 2 days of no change | ||
| 2025-08-07 | 1,091 | +2 |
| 2025-08-06 | 1,089 | +2 |
| 2025-08-05 | 1,081 | +8 |
| 2025-08-04 | 1,076 | +5 |
| 2025-08-03 | 1,074 | +2 |
| 1 days of no change | ||
| 2025-08-01 | 1,072 | +2 |
| 2025-07-31 | 1,068 | +4 |
| 2025-07-30 | 1,065 | +3 |
| 2025-07-29 | 1,059 | +6 |
| 2025-07-28 | 1,052 | +7 |
| 2025-07-27 | 1,048 | +4 |
| 1 days of no change | ||
| 2025-07-25 | 1,046 | +2 |
| 2025-07-24 | 1,037 | +9 |
| 2025-07-23 | 1,030 | +7 |
| 2025-07-22 | 1,022 | +8 |
| 2025-07-21 | 1,019 | +3 |
| 2025-07-20 | 1,015 | +4 |
| 2025-07-19 | 1,012 | +3 |
| 2025-07-18 | 1,010 | +2 |
| 2025-07-17 | 1,003 | +7 |
| 2025-07-16 | 998 | +5 |
| 2025-07-15 | 997 | +1 |
| 2025-07-14 | 992 | +5 |
| 2025-07-13 | 988 | +4 |
| 1 days of no change | ||
| 2025-07-11 | 987 | +1 |
| 2025-07-10 | 982 | +5 |
| 2025-07-09 | 972 | +10 |
| 2025-07-08 | 965 | +7 |
| 2025-07-07 | 961 | +4 |
| 2025-07-06 | 959 | +2 |
| 2 days of no change | ||
| 2025-07-03 | 954 | +5 |
| 2025-07-02 | 950 | +4 |
| 2025-07-01 | 944 | +6 |
| 2025-06-30 | 937 | +7 |
| 2025-06-29 | 936 | +1 |
| 1 days of no change | ||
| 2025-06-27 | 935 | +1 |
| 2025-06-26 | 924 | +11 |
| 2025-06-25 | 918 | +6 |
| 2025-06-24 | 913 | +5 |
| 2025-06-23 | 908 | +5 |
| 2025-06-22 | 905 | +3 |
| 2025-06-21 | 902 | +3 |
| 1 days of no change | ||
| 2025-06-19 | 900 | +2 |
| 2025-06-18 | 896 | +4 |
| 2025-06-17 | 886 | +10 |
| 2025-06-16 | 881 | +5 |
| 2025-06-15 | 874 | +7 |
| 1 days of no change | ||
| 2025-06-13 | 872 | +2 |
| 2025-06-12 | 868 | +4 |
| 2025-06-11 | 866 | +2 |
| 2025-06-10 | 863 | +3 |
| 2025-06-09 | 855 | +8 |
| 2025-06-08 | 852 | +3 |
| 2025-06-07 | 849 | +3 |
| 2025-06-06 | 846 | +3 |
| 2025-06-05 | 833 | +13 |
| 2025-06-04 | 826 | +7 |
| 2025-06-03 | 820 | +6 |
| 2025-06-02 | 816 | +4 |
| 2025-06-01 | 809 | +7 |
| 2 days of no change | ||
| 2025-05-29 | 808 | +1 |
| 2025-05-28 | 806 | +2 |
| 2025-05-27 | 802 | +4 |
| 2025-05-26 | 793 | +9 |
| 2 days of no change | ||
| 2025-05-23 | 792 | +1 |
| 2025-05-22 | 788 | +4 |
| 2025-05-21 | 781 | +7 |
| 2025-05-20 | 777 | +4 |
| 2025-05-19 | 773 | +4 |
| 2025-05-18 | 769 | +4 |
| 2025-05-17 | 768 | +1 |
| 2025-05-16 | 767 | +1 |
| 2025-05-15 | 759 | +8 |
| 2025-05-14 | 755 | +4 |
| 2025-05-13 | 749 | +6 |
| 2025-05-12 | 745 | +4 |
| 2025-05-11 | 743 | +2 |
| 1 days of no change | ||
| 2025-05-09 | 662 | +81 |
| 2025-05-08 | 660 | +2 |
| 2025-05-07 | 655 | +5 |
| 2025-05-06 | 654 | +1 |
| 1 days of no change | ||
| 2025-05-04 | 651 | +3 |
| 1 days of no change | ||
| 2025-05-02 | 649 | +2 |
| 2025-05-01 | 644 | +5 |
| 2025-04-30 | 634 | +10 |
| 2025-04-29 | 626 | +8 |
| 2025-04-28 | 618 | +8 |
| 1 days of no change | ||
| 2025-04-26 | 617 | +1 |
| 2025-04-25 | 615 | +2 |
| 2025-04-24 | 603 | +12 |
| 2025-04-23 | 590 | +13 |
| 2025-04-22 | 578 | +12 |
| 2025-04-21 | 576 | +2 |
| 1 days of no change | ||
| 2025-04-19 | 573 | +3 |
| 2025-04-18 | 567 | +6 |
| 2025-04-17 | 557 | +10 |
| 2025-04-16 | 552 | +5 |
| 2025-04-15 | 551 | +1 |
| 2025-04-14 | 541 | +10 |
| 2025-04-13 | 535 | +6 |
| 2025-04-12 | 533 | +2 |
| 2025-04-11 | 532 | +1 |
| 2025-04-10 | 528 | +4 |
| 2025-04-09 | 517 | +11 |
| 2025-04-08 | 511 | +6 |
| 1 days of no change | ||
| 2025-04-06 | 491 | +20 |
| 1 days of no change | ||
| 2025-04-04 | 488 | +3 |
| 2025-04-03 | 482 | +6 |
| 2025-04-02 | 473 | +9 |
| 2025-04-01 | 462 | +11 |
| 2025-03-31 | 451 | +11 |
| 2025-03-30 | 450 | +1 |
| 2025-03-29 | 449 | +1 |
| 1 days of no change | ||
| 2025-03-27 | 446 | +3 |
| 2025-03-26 | 440 | +6 |
| 2 days of no change | ||
| 2025-03-23 | 435 | +5 |
| 2025-03-22 | 434 | +1 |
| 2025-03-21 | 430 | +4 |
| 2 days of no change | ||
| 2025-03-18 | 422 | +8 |
| 2025-03-17 | 413 | +9 |
| 2025-03-16 | 410 | +3 |
| 1 days of no change | ||
| 2025-03-14 | 406 | +4 |
| 2025-03-13 | 403 | +3 |
| 2025-03-12 | 400 | +3 |
| 2025-03-11 | 395 | +5 |
| 2025-03-10 | 390 | +5 |
| 2025-03-09 | 386 | +4 |
| 1 days of no change | ||
| 2025-03-07 | 384 | +2 |
| 2025-03-06 | 380 | +4 |
| 2025-03-05 | 376 | +4 |
| 2025-03-04 | 372 | +4 |
| 2025-03-03 | 367 | +5 |
| 2025-03-02 | 364 | +3 |
| 2025-03-01 | 362 | +2 |
| 1 days of no change | ||
| 2025-02-27 | 358 | +4 |
| 2025-02-26 | 357 | +1 |
| 2025-02-25 | 355 | +2 |
| 2025-02-24 | 348 | +7 |
| 2025-02-23 | 346 | +2 |
| 2025-02-22 | 345 | +1 |
| 2025-02-21 | 341 | +4 |
| 2025-02-20 | 339 | +2 |
| 2025-02-19 | 1 | +338 |
About
NLU models are trained to understand a variety of statements that a user may make during a conversation and to relate these statements to a task that a user may want to perform. The ITSM models provide NLU support for the ITSM Virtual Agent Conversations topics.
Key Features
- NLU models, entities, intents, and utterances for the ITSM Virtual Agent conversations.
Version History (2)
v8.2.0
2025-05-01 12:34:44
New
Changed
Fixed
Removed
Dependency on ServiceNow Studio (Legacy) (com.glide.dev-studio)
v8.1.1
2024-08-01 16:31:42
Minor bug fixes
ID: 0f3b8e580b203300a1b16c2367673a75 · Published: May 2025 · Updated: Sep 09, 2026