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v43.0.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 5,195 | -5,195 |
| 5 days of no change | ||
| 2026-04-21 | 5,194 | +1 |
| 20 days of no change | ||
| 2026-03-31 | 5,193 | +1 |
| 28 days of no change | ||
| 2026-03-02 | 5,192 | +1 |
| 35 days of no change | ||
| 2026-01-25 | 5,191 | +1 |
| 9 days of no change | ||
| 2026-01-15 | 5,190 | +1 |
| 22 days of no change | ||
| 2025-12-23 | 5,189 | +1 |
| 18 days of no change | ||
| 2025-12-04 | 5,183 | +6 |
| 2025-12-03 | 5,172 | +11 |
| 2025-12-02 | 5,168 | +4 |
| 2025-12-01 | 5,158 | +10 |
| 2025-11-30 | 5,156 | +2 |
| 2025-11-29 | 5,155 | +1 |
| 2025-11-28 | 5,149 | +6 |
| 2025-11-27 | 5,145 | +4 |
| 2025-11-26 | 5,139 | +6 |
| 2025-11-25 | 5,130 | +9 |
| 2025-11-24 | 5,125 | +5 |
| 2025-11-23 | 5,124 | +1 |
| 2025-11-22 | 5,121 | +3 |
| 2025-11-21 | 5,112 | +9 |
| 2025-11-20 | 5,109 | +3 |
| 2025-11-19 | 5,101 | +8 |
| 2025-11-18 | 5,089 | +12 |
| 2025-11-17 | 5,079 | +10 |
| 1 days of no change | ||
| 2025-11-15 | 5,078 | +1 |
| 2025-11-14 | 5,071 | +7 |
| 2025-11-13 | 5,060 | +11 |
| 1 days of no change | ||
| 2025-11-11 | 5,051 | +9 |
| 2025-11-10 | 5,046 | +5 |
| 2025-11-09 | 5,040 | +6 |
| 2025-11-08 | 5,039 | +1 |
| 2025-11-07 | 5,029 | +10 |
| 2025-11-06 | 5,025 | +4 |
| 2025-11-05 | 5,019 | +6 |
| 2025-11-04 | 5,009 | +10 |
| 2025-11-03 | 5,002 | +7 |
| 2025-11-02 | 5,001 | +1 |
| 2025-11-01 | 5,000 | +1 |
| 2025-10-31 | 4,995 | +5 |
| 2025-10-30 | 4,981 | +14 |
| 2025-10-29 | 4,970 | +11 |
| 2025-10-28 | 4,966 | +4 |
| 2025-10-27 | 4,957 | +9 |
| 2025-10-26 | 4,951 | +6 |
| 2025-10-25 | 4,947 | +4 |
| 2025-10-24 | 4,942 | +5 |
| 2025-10-23 | 4,933 | +9 |
| 2025-10-22 | 4,925 | +8 |
| 2025-10-21 | 4,919 | +6 |
| 2025-10-20 | 4,911 | +8 |
| 2025-10-19 | 4,904 | +7 |
| 2025-10-18 | 4,902 | +2 |
| 2025-10-17 | 4,898 | +4 |
| 2025-10-16 | 4,892 | +6 |
| 2025-10-15 | 4,881 | +11 |
| 2025-10-14 | 4,868 | +13 |
| 2025-10-13 | 4,865 | +3 |
| 2025-10-12 | 4,861 | +4 |
| 2025-10-11 | 4,857 | +4 |
| 2025-10-10 | 4,853 | +4 |
| 2025-10-09 | 4,846 | +7 |
| 2025-10-08 | 4,839 | +7 |
| 2025-10-07 | 4,835 | +4 |
| 2025-10-06 | 4,826 | +9 |
| 2025-10-05 | 4,818 | +8 |
| 1 days of no change | ||
| 2025-10-03 | 4,814 | +4 |
| 2025-10-02 | 4,803 | +11 |
| 2025-10-01 | 4,793 | +10 |
| 2025-09-30 | 4,782 | +11 |
| 2025-09-29 | 4,778 | +4 |
| 2025-09-28 | 4,772 | +6 |
| 2025-09-27 | 4,769 | +3 |
| 2025-09-26 | 4,767 | +2 |
| 2025-09-25 | 4,763 | +4 |
| 2025-09-24 | 4,759 | +4 |
| 2025-09-23 | 4,754 | +5 |
| 2025-09-22 | 4,748 | +6 |
| 2025-09-21 | 4,743 | +5 |
| 2025-09-20 | 4,741 | +2 |
| 2025-09-19 | 4,738 | +3 |
| 2025-09-18 | 4,729 | +9 |
| 2025-09-17 | 4,723 | +6 |
| 2025-09-16 | 4,717 | +6 |
| 2025-09-15 | 4,711 | +6 |
| 2025-09-14 | 4,707 | +4 |
| 1 days of no change | ||
| 2025-09-12 | 4,705 | +2 |
| 2025-09-11 | 4,696 | +9 |
| 2025-09-10 | 4,690 | +6 |
| 2025-09-09 | 4,681 | +9 |
| 2025-09-08 | 4,678 | +3 |
| 2025-09-07 | 4,663 | +15 |
| 2025-09-06 | 4,662 | +1 |
| 2025-09-05 | 4,660 | +2 |
| 2025-09-04 | 4,655 | +5 |
| 2025-09-03 | 4,651 | +4 |
| 2025-09-02 | 4,644 | +7 |
| 2025-09-01 | 4,638 | +6 |
| 2025-08-31 | 4,637 | +1 |
| 2025-08-30 | 4,636 | +1 |
| 2025-08-29 | 4,633 | +3 |
| 2025-08-28 | 4,627 | +6 |
| 2025-08-27 | 4,622 | +5 |
| 2025-08-26 | 4,611 | +11 |
| 2025-08-25 | 4,605 | +6 |
| 2025-08-24 | 4,603 | +2 |
| 2025-08-23 | 4,599 | +4 |
| 2025-08-22 | 4,596 | +3 |
| 2025-08-21 | 4,590 | +6 |
| 2025-08-20 | 4,584 | +6 |
| 2025-08-19 | 4,577 | +7 |
| 2025-08-18 | 4,574 | +3 |
| 1 days of no change | ||
| 2025-08-16 | 4,571 | +3 |
| 2025-08-15 | 4,570 | +1 |
| 2025-08-14 | 4,568 | +2 |
| 2025-08-13 | 4,564 | +4 |
| 2025-08-12 | 4,559 | +5 |
| 2025-08-11 | 4,554 | +5 |
| 2025-08-10 | 4,546 | +8 |
| 2025-08-09 | 4,545 | +1 |
| 1 days of no change | ||
| 2025-08-07 | 4,543 | +2 |
| 2025-08-06 | 4,538 | +5 |
| 2025-08-05 | 4,529 | +9 |
| 2025-08-04 | 4,522 | +7 |
| 2025-08-03 | 4,520 | +2 |
| 2025-08-02 | 4,519 | +1 |
| 2025-08-01 | 4,514 | +5 |
| 2025-07-31 | 4,507 | +7 |
| 2025-07-30 | 4,498 | +9 |
| 2025-07-29 | 4,492 | +6 |
| 2025-07-28 | 4,486 | +6 |
| 2025-07-27 | 4,477 | +9 |
| 1 days of no change | ||
| 2025-07-25 | 4,471 | +6 |
| 2025-07-24 | 4,463 | +8 |
| 2025-07-23 | 4,458 | +5 |
| 2025-07-22 | 4,449 | +9 |
| 2025-07-21 | 4,442 | +7 |
| 2025-07-20 | 4,437 | +5 |
| 2025-07-19 | 4,435 | +2 |
| 2025-07-18 | 4,431 | +4 |
| 2025-07-17 | 4,423 | +8 |
| 2025-07-16 | 4,421 | +2 |
| 2025-07-15 | 4,417 | +4 |
| 2025-07-14 | 4,409 | +8 |
| 2025-07-13 | 4,403 | +6 |
| 1 days of no change | ||
| 2025-07-11 | 4,399 | +4 |
| 2025-07-10 | 4,391 | +8 |
| 2025-07-09 | 4,381 | +10 |
| 2025-07-08 | 4,372 | +9 |
| 2025-07-07 | 4,367 | +5 |
| 2025-07-06 | 4,361 | +6 |
| 1 days of no change | ||
| 2025-07-04 | 4,359 | +2 |
| 2025-07-03 | 4,354 | +5 |
| 2025-07-02 | 4,349 | +5 |
| 2025-07-01 | 4,343 | +6 |
| 2025-06-30 | 4,332 | +11 |
| 2025-06-29 | 4,327 | +5 |
| 1 days of no change | ||
| 2025-06-27 | 4,325 | +2 |
| 2025-06-26 | 4,317 | +8 |
| 2025-06-25 | 4,312 | +5 |
| 2025-06-24 | 4,309 | +3 |
| 2025-06-23 | 4,299 | +10 |
| 2025-06-22 | 4,293 | +6 |
| 2025-06-21 | 4,292 | +1 |
| 2025-06-20 | 4,288 | +4 |
| 2025-06-19 | 4,285 | +3 |
| 2025-06-18 | 4,280 | +5 |
| 2025-06-17 | 4,265 | +15 |
| 2025-06-16 | 4,256 | +9 |
| 2025-06-15 | 4,248 | +8 |
| 1 days of no change | ||
| 2025-06-13 | 4,245 | +3 |
| 2025-06-12 | 4,240 | +5 |
| 2025-06-11 | 4,232 | +8 |
| 2025-06-10 | 4,225 | +7 |
| 2025-06-09 | 4,220 | +5 |
| 2025-06-08 | 4,213 | +7 |
| 2025-06-07 | 4,210 | +3 |
| 2025-06-06 | 4,206 | +4 |
| 2025-06-05 | 4,196 | +10 |
| 2025-06-04 | 4,192 | +4 |
| 2025-06-03 | 4,185 | +7 |
| 2025-06-02 | 4,178 | +7 |
| 2025-06-01 | 4,175 | +3 |
| 1 days of no change | ||
| 2025-05-30 | 4,173 | +2 |
| 2025-05-29 | 4,167 | +6 |
| 2025-05-28 | 4,157 | +10 |
| 2025-05-27 | 4,147 | +10 |
| 2025-05-26 | 4,137 | +10 |
| 2025-05-25 | 4,135 | +2 |
| 1 days of no change | ||
| 2025-05-23 | 4,132 | +3 |
| 2025-05-22 | 4,123 | +9 |
| 2025-05-21 | 4,112 | +11 |
| 2025-05-20 | 4,105 | +7 |
| 2025-05-19 | 4,093 | +12 |
| 2025-05-18 | 4,086 | +7 |
| 2025-05-17 | 4,085 | +1 |
| 2025-05-16 | 4,082 | +3 |
| 2025-05-15 | 4,073 | +9 |
| 2025-05-14 | 4,064 | +9 |
| 2025-05-13 | 4,056 | +8 |
| 2025-05-12 | 4,044 | +12 |
| 2025-05-11 | 4,038 | +6 |
| 2025-05-10 | 4,037 | +1 |
| 2025-05-09 | 4,004 | +33 |
| 2025-05-08 | 3,998 | +6 |
| 2025-05-07 | 3,991 | +7 |
| 2025-05-06 | 3,982 | +9 |
| 2025-05-05 | 3,973 | +9 |
| 2025-05-04 | 3,967 | +6 |
| 1 days of no change | ||
| 2025-05-02 | 3,958 | +9 |
| 2025-05-01 | 3,950 | +8 |
| 2025-04-30 | 3,940 | +10 |
| 2025-04-29 | 3,930 | +10 |
| 2025-04-28 | 3,918 | +12 |
| 2025-04-27 | 3,915 | +3 |
| 2025-04-26 | 3,911 | +4 |
| 2025-04-25 | 3,902 | +9 |
| 2025-04-24 | 3,883 | +19 |
| 2025-04-23 | 3,869 | +14 |
| 2025-04-22 | 3,853 | +16 |
| 2025-04-21 | 3,849 | +4 |
| 2025-04-20 | 3,848 | +1 |
| 2025-04-19 | 3,843 | +5 |
| 2025-04-18 | 3,837 | +6 |
| 2025-04-17 | 3,823 | +14 |
| 2025-04-16 | 3,815 | +8 |
| 2025-04-15 | 3,814 | +1 |
| 2025-04-14 | 3,805 | +9 |
| 2025-04-13 | 3,797 | +8 |
| 1 days of no change | ||
| 2025-04-11 | 3,790 | +7 |
| 1 days of no change | ||
| 2025-04-09 | 3,774 | +16 |
| 2025-04-08 | 3,758 | +16 |
| 1 days of no change | ||
| 2025-04-06 | 3,737 | +21 |
| 2025-04-05 | 3,736 | +1 |
| 2025-04-04 | 3,730 | +6 |
| 1 days of no change | ||
| 2025-04-02 | 3,704 | +26 |
| 1 days of no change | ||
| 2025-03-31 | 3,683 | +21 |
| 2025-03-30 | 3,676 | +7 |
| 2025-03-29 | 3,672 | +4 |
| 2025-03-28 | 3,666 | +6 |
| 2025-03-27 | 3,659 | +7 |
| 2025-03-26 | 3,648 | +11 |
| 2 days of no change | ||
| 2025-03-23 | 3,627 | +21 |
| 2025-03-22 | 3,626 | +1 |
| 2025-03-21 | 3,619 | +7 |
| 2 days of no change | ||
| 2025-03-18 | 3,594 | +25 |
| 2025-03-17 | 3,588 | +6 |
| 2025-03-16 | 3,579 | +9 |
| 2025-03-15 | 3,577 | +2 |
| 2025-03-14 | 3,555 | +22 |
| 2025-03-13 | 3,542 | +13 |
| 2025-03-12 | 3,540 | +2 |
| 2025-03-11 | 3,530 | +10 |
| 2025-03-10 | 3,523 | +7 |
| 2025-03-09 | 3,517 | +6 |
| 2025-03-08 | 3,515 | +2 |
| 2025-03-07 | 3,513 | +2 |
| 2025-03-06 | 3,504 | +9 |
| 2025-03-05 | 3,498 | +6 |
| 2025-03-04 | 3,490 | +8 |
| 2025-03-03 | 3,486 | +4 |
| 2025-03-02 | 3,481 | +5 |
| 2025-03-01 | 3,479 | +2 |
| 2025-02-28 | 3,475 | +4 |
| 2025-02-27 | 3,467 | +8 |
| 2025-02-26 | 3,459 | +8 |
| 2025-02-25 | 3,453 | +6 |
| 2025-02-24 | 3,447 | +6 |
| 2025-02-23 | 3,440 | +7 |
| 1 days of no change | ||
| 2025-02-21 | 3,438 | +2 |
| 2025-02-20 | 3,429 | +9 |
| 2025-02-19 | 3,412 | +17 |
| 2025-02-18 | 3,406 | +6 |
| 2025-02-17 | 3,398 | +8 |
| 2025-02-16 | 3,395 | +3 |
| 2025-02-15 | 3,394 | +1 |
| 2025-02-14 | 3,392 | +2 |
| 2025-02-13 | 3,386 | +6 |
| 2025-02-12 | 3,379 | +7 |
| 2025-02-11 | 3,367 | +12 |
| 2025-02-10 | 3,361 | +6 |
| 2025-02-09 | 3,354 | +7 |
| 2025-02-08 | 3,353 | +1 |
| 2025-02-07 | 3,350 | +3 |
| 1 days of no change | ||
| 2025-02-05 | 3,341 | +9 |
| 2025-02-04 | 3,332 | +9 |
| 2025-02-03 | 3,323 | +9 |
| 2025-02-02 | 3,317 | +6 |
| 1 days of no change | ||
| 2025-01-31 | 3,312 | +5 |
| 2025-01-30 | 3,215 | +97 |
| 2025-01-29 | 3,207 | +8 |
| 2025-01-28 | 3,198 | +9 |
| 2025-01-27 | 3,190 | +8 |
| 2025-01-26 | 3,186 | +4 |
| 8 days of no change | ||
| 2025-01-17 | 3,154 | +32 |
| 6 days of no change | ||
| 2025-01-10 | 3,124 | +30 |
| 2025-01-09 | 3,113 | +11 |
| 6 days of no change | ||
| 2025-01-02 | 3,079 | +34 |
| 63 days of no change | ||
| 2024-10-30 | 2,754 | +325 |
About
Recommended Actions enables agents to view and select one or more contextually relevant actions based on insights generated with defined rules. For example, an agent working on a case can review and select a contextually relevant action that links the case to a related product defect. Recommended Actions provides the ability to configure recommendations based on related context, giving agents the resources and information they need to resolve cases quickly.
Key Features
- Configure recommended guidances, guided decisions, and form field values based on the context of a case, incident, or any record type.
- Use condition-based rules to define when recommendations are presented.
- Use resource generators to dynamically produce recommendations.
- Define resource generators using flows, scripts, or decision tables.
- Automatically rank recommendations based on context ordering and frequency of occurrence.
- Provide recommendations that have a specific call to action.
- Enable agents to take action using a single click in the contextual side panel or in a record sub-tab.
- Allow AI-powered search across entities and view unified results ranked by relevance
Version History (16)
v43.0.0
2026-07-09 17:17:23
New:
Added playbooks as a new action type in Recommended Actions.
v42.1.0
2026-07-09 17:24:55
New:
The Now Assist Multi-Content Response (MCR) Genius Model is now supported in Recommended Actions.
v42.0.0
2026-06-16 16:20:36
New:
Java 21 Compile Upgrade – The Recommended Actions application has been upgraded to compile with Java 21, ensuring platform compatibility and ...
v41.0.2
2026-03-12 17:00:48
New:
The total number of search results is displayed in the AI search tab of the Recommended Actions Contextual side panel when Hybrid Search is ...
v40.0.1
2026-03-26 16:54:55
Changed:
Improved the performance of filters and the response time of the Apply button in the AI search tab of Recommended Actions.
Fixed:
Now, ...
v40.0.0
2026-02-06 04:30:11
Fixed:
Minor defect fixes for this release.
v39.0.0
2026-01-20 15:19:57
New:
Supports relevancy score for the Attach and share article, Default guidance for search results, Share KB in chat interactions, and all no-cod...
v38.1.0
2025-12-11 14:18:44
New:
Enabled hybrid search in Recommended Actions.
v38.0.2
2025-12-11 15:37:54
New:
Enabled Recommended Actions pre-fetch functionality.
Enabled logging of AI search and result events originating from Recommended Actions comp...
v37.0.4
2025-10-16 16:08:28
Changed:
Increased the maximum character length allowed in the Additional notes and Work notes fields in the Attach and share article guidance mod...
+ 6 more versions
ID: 427fe83177221010d7159b71a91061e1 · Published: Jul 2026 · Updated: Sep 09, 2026