Accelerate your GBS transformation with Deloitte and ServiceNow. With GBS on Now, GBS organizations serve as digital vanguards in their enterprise, delivering value through a growth mindset and a focus on business impact—while providing consumer-grade experiences, accelerating service delivery, and powering innovation and continuous improvement. GBS on Now integrates end-to-end processes and journeys to seamlessly drive improved user experience and service intelligence across organizational silos.

Results/Outcomes:

·       **Engage.** Create a one-stop-shop for GBS services— for consumer-grade experiences with a harmonious digital identity.

·       **Act.** Digitize work across functional silos to reduce costs, accelerate service delivery, and resolve issues correctly.

·       **Perform.** Gain robust insights and power continuous service improvement, helping you target investment spend.

**Functional features:**

•       Consumer-grade experiences

•       Employee-efficient workflows

•       Evenly distributed work across functional silos

•       Data-driven insights to drive improvements and innovation

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**Technical features:**

•       Employee service center

•       GBS workflows/user journeys

•       Command center (performance analytics)