G
Guided Decisions Experience
Guide users through step-by-step questions and actions
186 installs
0 reviews
v39.0.2
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-01-30 (186 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-01-30 | 186 | - |
| 57 days of no change | ||
| 2025-12-03 | 185 | +1 |
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| 2025-11-27 | 184 | +1 |
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| 2025-11-06 | 180 | +1 |
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| 2025-11-03 | 178 | +1 |
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| 2025-10-07 | 168 | +1 |
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| 2025-02-26 | 123 | +1 |
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| 2025-01-30 | 112 | +1 |
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| 2025-01-10 | 107 | +3 |
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| 2025-01-02 | 106 | +1 |
| 63 days of no change | ||
| 2024-10-30 | 82 | +24 |
About
Guided Decisions guides agents through a set of questions to determine the action that will help them resolve an issue or complete a task in the most optimal way. It asks them questions based on previous answers and gives guidance on the next step in the resolution process. Guided Decisions reduces the cognitive burden on agents and enhances their productivity. Guided Decisions can be embedded in a Playbook or served as a Recommended Action.
Key Features
* Provide a step-by-step guided experience to agents in their workspace.
* Embed Guided Decisions in a Playbook or serve them as Recommended Actions.
* Increase reuse by nesting a decision tree in another decision tree.
* Use guidance outputs and continue working on a Guided Decision after a guidance action is taken.
Version History (15)
v39.0.2
2025-12-11 15:37:52
Fixed:
Minor defect fixes for this release.
v38.0.3
2025-10-10 17:09:02
Fixed:
The UI now renders properly while editing or navigating to guidances in decision trees.
v38.0.2
2025-09-30 12:04:15
Fixed:
The date time format set by the user for decision trees is now honoured.
Improved the performance of decision trees.
Enhanced the open in b...
v38.0.1
2025-09-10 12:07:09
Fixed:
A defect has been fixed to display the questions or guidances correctly when editing a previous node in a decision tree.
v37.0.1
2025-07-31 15:40:49
Minor defect fixes for this release.
v36.0.1
2025-05-06 07:22:09
Defect fixes
v35.0.1
2025-05-01 12:52:26
Fixed:
Minor defect fixes for this release.
v34.1.0
2025-04-03 13:47:09
New:
Added the ability to customise font size for questions in a decision tree.
Added the ability to control the visibility of completed guidance ...
v34.0.1
2025-01-30 14:10:54
Includes defect fixes.
v33.0.7
2025-02-12 05:46:08
Defect fix to allow viewing linked knowledge articles in a decision tree for external users.
+ 5 more versions
ID: d603ab3a77070010d7159b71a910614d · Published: Dec 2025 · Updated: Jan 30, 2026