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v29.5.3
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 150 | -150 |
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| 2026-04-21 | 149 | +1 |
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| 2026-04-09 | 151 | -1 |
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| 2026-04-03 | 156 | -1 |
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| 2026-03-25 | 158 | -1 |
| 2026-03-24 | 160 | -2 |
| 2026-03-23 | 162 | -2 |
| 2026-03-22 | 163 | -1 |
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| 2026-01-30 | 178 | -15 |
| 2026-01-29 | 180 | -2 |
| 2026-01-28 | 181 | -1 |
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| 2026-01-26 | 183 | -2 |
| 2026-01-25 | 184 | -1 |
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| 2025-03-26 | 70 | +2 |
| 2025-03-25 | 69 | +1 |
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| 2025-01-30 | 44 | +1 |
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| 2025-01-17 | 34 | +7 |
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| 2025-01-02 | 30 | +2 |
| 63 days of no change | ||
| 2024-10-30 | 10 | +20 |
About
The Interaction Controls Component (ICC) framework integrates external contact center platforms with ServiceNow. It provides a UI frame, APIs, and events that enable communication between your contact center platform and ServiceNow, including support for callback functionality.
Key Features
- Context identification
- Links to forms
- Click-to-call capability
- OpenFrame window actions
- Integration with Interaction Management System (IMS)
- OpenFrame APIs
- Integration with Interaction Controls Component (ICC)
- Integration with callback
- Support for call resiliency for CCaaS delivering phone calls to the CSM Configurable Workspace without creating Interactions
Version History (17)
v29.5.3
2026-08-07 19:26:41
Fixed
For Voice interactions, we have enhanced defaulting logic to update Caller Phone Number from User Phone Number.
Fixed missing Public Fulfill...
v29.4.0
2026-06-16 16:54:14
Changed:
Updated OpenFrame App to v29.4.0.
v29.3.1
2026-05-05 14:47:04
Fixed in this release:
Agent presence now syncs correctly to the softphone on initial page load. Previously, the agent's availability state was not...
v29.3.0
2026-04-09 14:54:26
New in this Release:
A new "deviceSettings" capability is available on the Global Call page. Agents can use it to manage speaker and microphone se...
v29.2.0
2026-03-12 17:05:49
Fixed in this Release:
Resolved a JavaScript vulnerability that allowed client-side sanitization to be bypassed.
Resolved an issue where click-to-...
v28.2.2
2026-08-07 19:25:40
Fixed:
Voice Interactions: Fixed missing Public Fulfiller role in voice-created interactions, preventing Real-Time Transcription functionalit...
v28.2.1
2026-07-09 17:10:29
Fixed:
The following issues have been resolved in this release:
Improved CSRF token validation to strengthen security.
Fixed an issue preventing s...
v28.2.0
2026-01-20 15:19:19
New in this Release:
OpenFrameAPI - SetICContext includes the following new context for setting the outbound queue selection feature:
setICContex...
v28.1.0
2025-12-11 14:14:25
v28.0.0
2025-07-31 15:56:07
New in this release:
OpenFrame support for Global call list for Interaction Controls Component (ICC)
Allows agents to open a non-Interaction tab ...
+ 7 more versions
ID: 3d7925f9eb5002003e97afcef106fee6 · Published: Aug 2026 · Updated: Sep 09, 2026