Leverage your partner services ecosystem at scale. With the Service Provider Network (SPN), Cognizant and ServiceNow deliver a smarter, more streamlined platform for managing service requests and engaging service partners, customers, and corporate clients. SPN’s integrated & automated approach transitions clients from fragmented, manual processes to real time, standardized and centralized field service responses. As a result, SPN enables the dynamic deployment of the most skilled technician available within the service area to solve each customer service request. 

Results/Outcomes:

- Identify and expand revenue opportunities. Grow your existing revenue streams while seizing opportunities for investment, and expansion.
- Enhance customer and service partner experiences. Provide on-demand service and real-time monitoring for faster, more transparent resolutions.
- Efficiently deliver and process services. Streamline all workflows and communications into one platform for a single source of truth.

Functional features:

- Google Maps highlight coverage areas for partners & services 
- Color coverage zones highlights service type availability 
- Work order creation and real time work order status
- 18 languages supported

Technical features:

- Filter map by partner type 
- Streamlined partner selections 
- Pricing negotiation & acceptance 
- Partner Services Dashboard - revenue & real-time activity 
- eBonding between client, partners, and customer instances for automated ticket creation and seamless, real-time status updates