Infosys Intent-Based Service Order Management
With Intent-Based Service Order Management from Infosys and ServiceNow, communications service providers (CSPs) can quickly understand and meet customer needs by asking smart questions, uniting order management across sales and in life service—all on one platform
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
With Intent-Based Service Order Management from Infosys and ServiceNow, communications service providers (CSPs) can quickly understand and meet customer needs by asking smart questions, uniting order management across sales and in life service—all on one platform. Today’s order management approach is costly, slow, and agent assisted. CSPs need an agile way to offer profitable new business models and intent-driven self-service.
Results/Outcomes:
- Create a future-proof architecture. Build an end-to-end blueprint for seamless service fulfillment—from order capture to billing.
- Launch solutions faster. Support new revenue streams with faster time to market for next-gen service offerings.
- Empower customers. Delight customers and create efficiencies with sophisticated self-service options.
Key Features
Functional features:
- Service management
- Inventory Management
Technical features:
- Natural language processing
- Machine learning framework
- Virtual Agent
- TMF Open APIs