Shift Scheduling for Field Service
Simplified tools for field service managers to monitor and maintain shift schedules.
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About
ServiceNow® Shift Scheduling for Field Service offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, schedules, and monitor schedule adherence for all of their team members.
Key Features
Team Calendar
- Track and manage your team's schedule
- Add ad-hoc events to the team calendar
Shifts
- Search existing shift plans
- Create new work shifts
- Assign flexible breaks to work shifts
Schedules
- Search existing schedule plans
- Create new schedule plans
- Associate shifts and field agents to schedules
Schedule Adherence
- Monitor schedule adherence of field agents
- Analyze planned vs. actual scheduling for your team members