Zoom Phone
by Zoom Video Communications Inc
Streamline your Customer Service Management (CSM) and ServiceNow IT Service Management (ITSM) by installing the Zoom Phone integration.
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About
Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Founded in 2011, Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Zoom is headquartered in San Jose, California.
Key Features
- Click to Call
- Click to dial phone numbers with ServiceNow
- Or, manually enter a number within the Softphone in ServiceNow
- Automatic Call Logging
- Automatically log calls to ServiceNow and capture meaningful data for your organization. Agents can leave notes, create tasks, and more
- Voicemail/Recording accessible within logs
- Access Voicemails and Recordings within the Call Logs
- Screen pop-ups
- Zoom will identify the call and display meaningful information when a call is made or received
- View details such as caller information, related cases and activities
- Zoom Phone Call Quality and Security
- Enjoy the high call quality and security that are provided by Zoom
- Agents can leverage additional features within the Zoom Client