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Health and Safety Case Management

Health and Safety Case Management

by Service-now.com

Submit and track general safety cases and manage RTW (return to work) cases

0 installs 0 reviews v6.3.1 Scoped Application Free-ish (consumes 3 tables) 3 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 12 -12
160 days of no change
2025-11-17 11 +1
20 days of no change
2025-10-27 10 +1
4 days of no change
2025-10-22 9 +1
62 days of no change
2025-08-20 8 +1
134 days of no change
2025-04-07 7 +1
12 days of no change
2025-03-25 6 +1
6 days of no change
2025-03-18 5 +1
59 days of no change
2025-01-17 4 +1
78 days of no change
2024-10-30 2 +2

About

ServiceNow® Health and Safety Case Management provides your employees with an easy way to submit health and safety questions to your safety teams. This makes it easy for safety teams to track any questions and requests separately from incidents and observations. Employees can submit their questions through the Quick Links in the Employee Center.

With the Return to Work case type, RTW coordinators can manage Return-to-work cases to organize employees' return to the workplace after an injury or illness. And, compensation claims option helps manage safety cases related to workers' compensation.

Key Features

- General Health and Safety cases
- Return to work cases
- Return to work integration with HR Journeys
- Worker compensation claims cases
- Universal requests for Health and Safety cases
- L1 Automated Agent for general safety inquiry case resolution

Version History (10)
v6.3.1 2026-08-07 20:38:48
New   Safety Knowledge Base access controls for managers and requestors. Health & Safety managers and agents can now contribute to Safet...
v6.2.2 2026-07-09 17:43:28
Fixed Resolved a cross-scope access violation in the Attach HS Case Primary Ticket to UR Business Rule that prevented the Transfer and Create Asso...
v6.2.0 2026-06-16 16:35:52
New Added Portal (Employee Hub) notifications for Health and Safety, enabling case-related notifications to be delivered through the Employee Hub ...
v6.1.0 2026-05-05 15:05:14
New Automated L1 case approval agent Configurations for enhanced "My Request" experience for Health and Safety  
v6.0.1 2026-03-12 16:17:24
Changed Migrated Case Management files to the updated APP-CBS-BU infrastructure, improving module structure and maintainability. Fixed Fixed iss...
v5.0.0 2025-12-11 12:25:34
New Enabled access and management of universal requests for Health and Safety cases. Enhanced notification content for Health and Safety updates. ...
v4.0.0 2025-07-31 15:29:01
Changed Minor ACL updates
v3.0.0 2025-05-01 13:03:39
Fixed Issue where case types were visible on Now Mobile when not installed.
v2.0.1 2025-01-30 14:18:50
Fixed: Case tab is not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management are...
v2.0.0 2024-11-07 14:03:28
New: Worker compensation claims case type added Claims case form includes the following: Employee claim details Closure details Actions Document...
ID: 5dc2c861886d3210a2788bff7b5a4207 · Published: Aug 2026 · Updated: Sep 09, 2026