GBS is the transformation engine for the new world of work. Powered by the Now Platform® and EY’s Transformation Realized™ approach, we deliver breakthrough value with NextWave GBS.

Results/Outcomes:

- Technology @speed. Connect teams and technologies to power an efficient and agile GBS approach.
- Humans @center. Anticipate and meet changing needs, powering adoption and frictionless experiences.
- Innovation @scale. Bring new insights and innovations to your GBS approach to maximize the value you deliver.

Features supporting tailored value creation:

- Experience
- Customer-led, human-centered service design
- Seamless, omnichannel service consumption
- Predictive, proactive and preventive care

- Scale and Innovation
- End-to-end, automated and measurable services
- Focused service and solution innovation teams
- Automated orchestration and digital as a service

- Branding and talent
- Internal and external GBS branding
- New skills required
- GBS-enabled career acceleration

- Performance
- Speed, quality and consistency
- Transparency, reliability and control
- Measurability and actionable insights

Technical features:

- End-to-end enterprise service management platform
- Prebuilt integrations between Now and core operating technologies working together in concert for a seamless engaging experience