Keatext enables your business to make more impactful and data-driven CX decisions from analysis of your customer surveys and tickets in ServiceNow.

Powered by AI, the platform provides contextual recommendations for top areas for improvement, helping your organization to:

* Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses in your customer data
* Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent
* Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

The application is cloud-based and requires no advanced setup or training to start getting insights right away from your data in ServiceNow.

Keatext is trusted by companies in 10+ industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

* Daily ingestion of new responses
* Contextual recommendations with SWOT chart
* Customizable, interactive dashboard
* Sentiment categories including customer suggestions and questions
* Topic and opinion heatmap
* Shareable reporting