Dispute Rules Content Pack for Mastercard
Embed auto-updated rules in your dispute processes.
0 installs
0 reviews
v3.1.0
Scoped Application
Free-ish (consumes 1 tables)
1 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 6 | -6 |
| 214 days of no change | ||
| 2025-09-24 | 5 | +1 |
| 53 days of no change | ||
| 2025-08-01 | 4 | +1 |
| 8 days of no change | ||
| 2025-07-23 | 3 | +1 |
| 105 days of no change | ||
| 2025-04-08 | 2 | +1 |
| 52 days of no change | ||
| 2025-02-14 | 1 | +1 |
About
This application provides the content required for managing card disputes as per Mastercard. The application provides a questionnaire for intake of dispute-related information under various dispute categories as per Mastercard guidelines. Embed auto-updated rules in your disputes process.
Key Features
- Provides questionnaire for intake of disputes as per Mastercard guidelines
- Run chargeback eligibility rules based on the Mastercard Chargeback Guide
Version History (8)
v4.2.0
2026-07-09 16:58:51
New
Added Mastercard chargeback eligibility rules for cardholder disputes, covering reason codes RC 4854 and RC 4853 variants (GOSWEN, GOS, TESNR...
v4.1.0
2026-06-16 16:27:00
Changed
Updated the ineligibility reason for Mastercard reason code 4871 (Chip Liability Shift - Lost/Stolen/Never Received Issue Fraud) to clari...
v4.0.1
2026-05-05 14:39:01
New
Added Mastercard chargeback eligibility rules for Reason Code 4808 - RANO (Request Authorization Not Obtained) in the Authorization dispute c...
v3.1.0
2026-03-12 16:12:44
New:
Added L1 & L2 questions for RC 4808 Stand-in or X-Code Approval after Issuer Decline.
Added Mastercard Chargeback eligibility rules for ...
v3.0.0
2025-12-11 14:25:44
New
Chargeback Eligibility Rules: Expanded Mastercard Chargeback eligibility rules for multiple reason codes.
Decision Table Enhancements: Added ...
v2.3.0
2025-07-31 16:47:21
New
As part of this release, Deny ACLs were introduced on the existing tables. These Deny ACLs will restrict access for unauthenticated users on ...
v2.2.0
2025-03-12 13:24:09
Fixed
Fixed chargeback eligibility reason NULL issue for single result
New
Added type filter for flows/subflows querying Dispute intake to qu...
v2.1.0
2025-01-30 16:21:14
Changed
Updated references of old questionnaire tables with new intake tables from Financial Services Card Operations.
ID: f91c072d43068210791521fd7ab8f245 · Published: Jul 2026 · Updated: Sep 09, 2026