Dispute Rules Content Pack for Mastercard
Embed auto-updated rules in your dispute processes.
0 installs
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v5.2.2
Scoped Application
Free-ish (consumes 1 tables)
1 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-10-28 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-10-28 | 0 | - |
| 183 days of no change | ||
| 2026-04-27 | 6 | -6 |
| 214 days of no change | ||
| 2025-09-24 | 5 | +1 |
| 53 days of no change | ||
| 2025-08-01 | 4 | +1 |
| 8 days of no change | ||
| 2025-07-23 | 3 | +1 |
| 105 days of no change | ||
| 2025-04-08 | 2 | +1 |
| 52 days of no change | ||
| 2025-02-14 | 1 | +1 |
About
This application provides comprehensive content and tools for managing card disputes in accordance with Mastercard guidelines. It includes a structured questionnaire for intake of dispute-related information organized across various dispute categories as defined by Mastercard, while embedding auto-updated rules to streamline and optimize your disputes process.
Key Features
- Provides a questionnaire for dispute intake as per Mastercard guidelines
- Runs chargeback eligibility rules based on the Mastercard Chargeback Guide
Version History (10)
v5.2.2
2026-10-08 17:17:36
New
Added a fraud chargeback count (before authorization date) as a new ineligibility condition for Mastercard Chip Liability Shift rules RC 4870...
v5.1.1
2026-09-10 19:26:45
Changed
Updated internal application components to support ongoing platform enhancements
v4.2.0
2026-07-09 16:58:51
New
Added Mastercard chargeback eligibility rules for cardholder disputes, covering reason codes RC 4854 and RC 4853 variants (GOSWEN, GOS, TESNR...
v4.1.0
2026-06-16 16:27:00
Changed
Updated the ineligibility reason for Mastercard reason code 4871 (Chip Liability Shift - Lost/Stolen/Never Received Issue Fraud) to clari...
v4.0.1
2026-05-05 14:39:01
New
Added Mastercard chargeback eligibility rules for Reason Code 4808 - RANO (Request Authorization Not Obtained) in the Authorization dispute c...
v3.1.0
2026-03-12 16:12:44
New:
Added L1 & L2 questions for RC 4808 Stand-in or X-Code Approval after Issuer Decline.
Added Mastercard Chargeback eligibility rules for ...
v3.0.0
2025-12-11 14:25:44
New
Chargeback Eligibility Rules: Expanded Mastercard Chargeback eligibility rules for multiple reason codes.
Decision Table Enhancements: Added ...
v2.3.0
2025-07-31 16:47:21
New
As part of this release, Deny ACLs were introduced on the existing tables. These Deny ACLs will restrict access for unauthenticated users on ...
v2.2.0
2025-03-12 13:24:09
Fixed
Fixed chargeback eligibility reason NULL issue for single result
New
Added type filter for flows/subflows querying Dispute intake to qu...
v2.1.0
2025-01-30 16:21:14
Changed
Updated references of old questionnaire tables with new intake tables from Financial Services Card Operations.
ID: f91c072d43068210791521fd7ab8f245 · Published: Oct 2026 · Updated: Oct 28, 2026