Your aftermarket field service lifecycle management—automated from end-to-end with Wipro FieldX. Together, Wipro and ServiceNow leverage AI, AR, and IoT sensor capturing capabilities providing a 360° view of the customer while increasing productivity and improving field service quality.

Results/Outcomes:

- Empower workers. Support and upskill your workforce with seamless knowledge sharing and collaboration between field technicians and experts.​
- Proactively detect issues. Ensure that your operations continue without interruption using IoT sensors to schedule repairs and preventative maintenance.​
- Improve efficiency. Enable self-service for end users and streamline processes—increasing first-visit resolutions and decreasing truck rolls.​

Functional Features:

- Remote assist​
- Remote resolve​
- Offline knowledge base​
- Contract-based estimation with entitlement sync​
- Schedule, dispatch, routing, and invoicing 

Technical Features:

- Augmented reality integration​
- IoT integration​
- Omnichannel integration​
- Web ​
- Mobile app​
- Email ​
- SMS​

- Offline mobile app