IR Collaborate is a user experience management solution for Communication and Collaboration ecosystems, supporting platforms including Microsoft Teams, Zoom and Webex by Cisco.

Collaborate provides business-critical insights and performance analytics to assist organizations with ensuring service quality and experience.

IR Collaborate’s integration into ServiceNow provides visibility into Communication and Collaboration services and enriches the IT Service Management (ITSM) and Telecommunication Service Management (TSM) capability to assist customers improve their service and incident management.

This application is used to import and maintain CIs from IR Prognosis Platform.

Collaboration Platforms supported includes:

* Microsoft 365/Teams
* Zoom
* Collaboration Spaces

This application uses ServiceNow Integration Hub ETL and Import Sets tables to import and maintain the CIs in IR Collaborate CMDB.

IR Collaborate CMDB provides the following CI classes extended from cmdb\_ci base class:

* Service
* Account
* Room
* Client
* Device
* Device Endpoint
* ISP
* Plan
* License
* Role
* Platfom type
* Platform
* SIP Address