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Planned Work Management

Planned Work Management

by Service-now.com

Manage planned work activities, including proactive maintenance or monthly inspections.

0 installs 0 reviews v2.14.0 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

ServiceNow® Planned Work Management helps organizations manage planned activities—such as maintenance, inspections, and audits—through recurring schedules at regular intervals. Built on the Planned Maintenance application, it introduces the following enhancements:

- Create flexible schedules and templates for planned work orders.
- Develop maintenance plans that support multiple assets at a single location.
- Automatically adjust future work orders when exceptions occur, such as late completion or cancellation.
- Forecast planned work orders to improve resource allocation and parts planning.
- Access maintenance cycle history for any asset or inventory item.

Key Features

- Flexible schedules
- Forecasting of work orders
- Dynamic work order and work order task templates

Version History (7)
v2.14.0 2026-06-16 16:24:33
New Administrators can manage Planned Work Management access using updated, non-Glide query ACLs (access control lists). The system supports query...
v2.12.3 2026-04-09 15:16:53
Fixed: Added work notes logging for key user‑initiated actions to improve operational transparency. Improved Schedule Occurrence generation to ensu...
v2.12.0 2026-03-12 16:09:26
New: Work Order Grouping: Simplified execution by enabling work orders to be grouped using configurable criteria (such as location or asset attribu...
v2.11.0 2025-12-11 14:22:36
New: Extension Point for effective start datesAdded a new option “Calculated” to Start planned schedule field based on enabling the use of the PWM...
v2.9.2 2025-11-06 13:59:57
Fixed: Resolved forecasting logic issues in Planned Work Management (PWM) schedules.   Forecast Range Validation: Work orders are now created...
v2.9.0 2025-07-31 16:06:30
New: Schedule Suppression – Extension Point Implementation: A new extension point has been introduced to offer flexible suppression logic when mul...
v2.7.0 2025-01-30 16:44:44
New: Allow customers to migrate maintenance plans to work plan. Migration can be done at plan level. Bulk migration is not in scope for this versi...
ID: 0885f6c6a3110110844cb3cf26fcda91 · Published: Jun 2026 · Updated: Sep 09, 2026