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Dispute Rules Content Pack for Visa

Dispute Rules Content Pack for Visa

by Service-now.com

Manage card disputes with data transparency and automation.

0 installs 0 reviews v5.5.1 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 10 -10
214 days of no change
2025-09-24 9 +1
33 days of no change
2025-08-21 8 +1
20 days of no change
2025-07-31 7 +1
7 days of no change
2025-07-23 6 +1
265 days of no change
2024-10-30 5 +1

About

This application provides the content required to manage card disputes according to Visa's standards. It provides a questionnaire for intake of dispute-related information under various dispute categories as per Visa guidelines. The application evaluates dispute condition rules based on Visa's core rules and product and services rules.

Key Features

- Provides questionnaire for intake of dispute as per Visa guidelines.
- Evaluates chargeback eligibility rules based on Visa Core Rules and Visa Product and Service Rules.

Version History (6)
v6.0.0 2026-05-05 14:39:02
New Added Visa chargeback eligibility rules for fraud dispute categories including: Reason Code 10.2 (EMV Liability Shift – Non-Counterfeit Frau...
v5.5.1 2026-03-12 16:12:34
Fixed: Fixed chargeback eligibility logic for the Yes case in the subflows
v5.5.0 2025-12-11 14:25:47
New Visa - Determine Chargeback Reason Code and Dispute Category: Introduced an automated decision table and subflow that intelligently der...
v5.3.0 2025-04-03 13:43:06
Removed Removed chargeback eligibility rules that are no longer required to align with Visa's business updates effective April 2025.
v5.2.0 2025-03-12 13:25:01
Fixed Fixed chargeback eligibility reason NULL issue for single result New Added type filter for flows/subflows querying Disput...
v5.1.0 2025-01-30 16:23:52
Removed Removed Visa Dispute Intake, Visa Dispute Cardholder Intake and CRB region tables. Changed Updated references of old in...
ID: 8c0fe2a0a3123110ad113c5636fcda6e · Published: May 2026 · Updated: Sep 09, 2026