EY’s OT Security and Service Management offering, developed on ServiceNow OTM, allows asset owners of Operational Technology (OT) to orchestrate end-to-end processes for OT Asset Management, OT Change Management, OT Service Management as well as OT Security. The offering provides a comprehensive answer to client challenges by combining ServiceNow OTM with EY’s unique Operational Technology Transformation consulting capabilities to implement and operationalize the operating model for OT.

Results/Outcomes:

- Improve OT visibility: Harness insights on status and dependencies of OT assets to protect operations from unplanned downtime.
- Respond quickly to issues: Centralized OT lifecycle management with a consolidated view of data to prioritize changes and incidents, and address these proactively.
- Strengthen OT security: Reduce risk and streamline compliance efforts with workflows for vulnerability detection and response.

Functional Features:

- End-to-end OT asset detection, contextual mapping, inventory and management process
- OT Security governance integrated in Change Management processes
- Dedicated OT Service Catalogue and Request catalogue
- OT Security Risk Management process

Technical Features:

- ServiceNow CMDB with OT extension classes
- ServiceNow Flow Designer with “out of the box” workflows supporting OT Security services
- Predefined Operating Model templates adjustable for custom needs and requirements