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Commercial Lines Claims

Commercial Lines Claims

by Service-now.com

Redefine the commercial claims journey with end-to-end digitization, from First Notice of Loss (FNOL) through settlement

0 installs 0 reviews v4.7.1 Scoped Application Free-ish (consumes 5 tables) 5 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 6 -6
277 days of no change
2025-07-23 5 +1

About

Commercial Lines Claims empowers carriers to digitize any commercial claims process end-to-end. Eliminate paper files and update claims in real-time, with the ability to work from anywhere.

Automate the transfer of documents, data, payment, and approval requests with seamless work orchestration. This automation increases efficiencies and enhances customer satisfaction by creating frictionless experiences.

Key Features

- Improve customer satisfaction with faster claims resolution and real-time visibility into claim status.
- Increase and accelerate straight-through processing with intelligent automation of claim assignment.
- Expedite adjudication and proactively ensure SLA compliance with process optimization and performance analytics.
- Eliminate paper files and toggling between disparate systems with a unified digital experience.
- Work from anywhere with a virtual claims file and deliver hassle-free audit reports with an end-to-end audit trail.
- Apply AI to claims data to anticipate needs and proactively engage with customers.

Version History (7)
v4.7.1 2026-08-07 18:44:00
Changed Updated internal application components to support ongoing platform enhancements
v4.6.0 2026-06-16 16:26:52
New: Added child tables for indexing for Financial Case indexed source
v4.5.0 2026-04-09 15:01:00
Updated: FSO now uses the native CSM Case Type Selector with Agent and User Criteria support, replacing custom extension logic and legacy compone...
v4.4.0 2026-03-12 16:12:49
Updated: Updated the read-only option to 'Strict Read Only' for read-only fields
v4.2.2 2025-12-11 14:25:45
Fixed Playbook Engine Configuration: Disabled Process Automation Designer (PAD) engine for the Commercial Auto Claim playbook to resolve processi...
v4.2.1 2025-07-31 16:28:28
Changed Included additional translations to support localization for Q4.
v4.1.3 2025-01-30 16:22:21
Removed Removed 'Insured Property' from the Property Incident table. Removed 'Claim fraud decision', 'Claim validation decision', and 'SIU review...
ID: 4e099ec96b230110068b7b412e44af9f · Published: Aug 2026 · Updated: Sep 09, 2026