New Relic Alerts Integration
Official integration between New Relic Issues and ServiceNow Incidents
Install Trend
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About
The New Relic app integrated with ServiceNow functions by receiving notifications regarding issues from New Relic and then saving them as New Relic Issues within the ServiceNow instance. Additionally, the integration involves a pre-designed ServiceNow Incidents transformation process.
Key Features
The New Relic application for ServiceNow receives New Relic Issue notifications and stores them as New Relic Issues in the ServiceNow instance.
Routing Policies can be configured in ServiceNow that allow you to generate tasks or other records in ServiceNow to represent or correspond to those Issues when they match that policy.
When issues are created that match a policy, a Flow will be executed to create a record in ServiceNow to work that issue. When the issues are updated or closed in New Relic, those updates can trigger flows that update the record in ServiceNow. Similarly, acknowledgment or closure events in ServiceNow can acknowledge or close the Issue in New Relic.
- New Relic Issues can be automatically converted to actionable tasks in ServiceNow.
- ServiceNow can receive updates from New Relic on Issues.
- Acknowledgment and closure changes can be posted to New Relic automatically.
- The Policy engine allows the qualification of New Relic alerts as they come in.
- Match entities to configuration items and relate them to the task table is available.
- New Relic enrichments can be sent and seen as images in ServiceNow.
- Ability to map fields through entity tags and webhook payloads in addition to mapping through Flow Designer.
- Extended support for Servicenow destination type in New Relic
New Relic Spoke Actions for use with Flow Designer:
- Generate Issue Summary String
- Get Additional Attribute value
- Get Additional Payload value
- Create Record from New Relic Issue