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DEX Desktop Assistant

DEX Desktop Assistant

by Service-now.com

Experience uninterrupted ServiceNow access with our always-on desktop app.

0 installs 0 reviews v2.5.2 Scoped Application Free-ish (consumes 19 tables) 19 tables
Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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Date Install Count Change
2026-09-09 0 -
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2026-04-27 23 -23
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2025-12-23 22 +1
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About

Establishes a continuous communication channel for employees, enabling them to easily access self-service options and receive timely notifications. This effectively minimizes any barriers to employee productivity.

The Desktop Assistant seamlessly connects the employee with resources for self-service and higher levels of support. IT can use it to notify about outages or other important announcements and the employee can do their own network tests and other diagnostics. The Desktop Assistant also provides easy access to catalogs, the ServiceNow Employee Center, and other useful self-help actions such as chatting with a virtual agent or connecting directly to a live agent. 

 

Key Features

- Self-Diagnostics: Network Speed Test, Device Health
- Virtual Agent Integration
- Notify Employees
- Access Employee Center

Version History (11)
v5.1.1 2026-08-07 20:20:26
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
v4.3.0 2026-06-16 18:16:02
Fixed - Minor defect fixes
v4.0.0 2026-03-12 16:27:26
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.  Fixed: Perf...
v3.3.0 2026-01-20 15:21:25
Minor defect fixes.
v3.2.0 2025-12-05 04:00:25
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.  
v3.1.1 2025-10-16 15:11:46
Fixes related to localization support.
v3.1.0 2025-07-31 16:21:33
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
v3.0.1 2025-06-06 01:39:28
Minor defect fixes
v3.0.0 2025-05-01 19:13:40
Minor defect fixes and support for DEX Self-Service
v2.5.2 2025-01-30 20:43:58
Push notifications for Major Incident Management (MIM) on Desktop Assistant: Provision for MI managers to send targeted, location-based push notif...

+ 1 more versions

Support

ID: 48241b594fae5950cce4e1a221ad480c · Published: Aug 2026 · Updated: Sep 09, 2026